Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Tamera Stephens

Waxahachie,TX

Summary

Dedicated and results-driven professional with seven years of extensive experience in Customer Success. Proven track record of building strong customer satisfaction, and contributing to revenue growth through effective communication, problem-solving, and strategic team cohesion. Adept at utilizing technical skills and data analysis to enhance customer experiences and deliver outstanding support in diverse industries.

Overview

8
8
years of professional experience

Work History

Customer Care Associate

CoreLogic
Coppell, TX
02.2024 - Current
  • Performance can have impact on our client's brand and reputation
  • Client may also be listening to/evaluating calls therefore can have impact on CoreLogic reputation/relationship with Client
  • Contracted Service Level Agreements (SLA's) are common therefore performance adherence is critical
  • Act in a professional and appropriate manner while assisting with a resolution of the issue/question
  • Build product and process knowledge to effectively interact with customers, within business guidelines
  • Identify customers' needs, research using various systems, utilize tools to interpret and analyze data
  • Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)

RECEPTIONIST

AMN Healthcare
Dallas, TX
01.2019 - 01.2022
  • Maintained detailed records of client and candidate interactions in the CRM system, ensuring accurate and up-to-date information for the recruitment team
  • Assisted in the organization and coordination of healthcare job fairs and recruitment events, contributing to the company's talent acquisition efforts
  • Collaborated with the HR and compliance teams to ensure that all healthcare professionals met regulatory requirements and background checks
  • Supported the administrative team in various tasks, including data entry, document preparation, and streamlining office operations.

GUEST SERVICE ANALYST

Hilton Dallas/Park Cities
Dallas, TX
01.2017 - 01.2019
  • Delivered exceptional customer service to hotel guests, ensuring a warm welcome, efficient check-in/check-out, and addressing inquiries and concerns promptly
  • Conducted guest satisfaction surveys and feedback collection to gather insights and continuously improve service quality
  • Maintained a high level of knowledge about Hilton's loyalty programs and offered enrollment and benefits information to guests, encouraging participation
  • Participated in training programs and workshops to stay updated on Hilton's service standards and enhance customer success skills
  • Contributed to achieving and surpassing guest satisfaction targets, leading to positive reviews and repeat business.

CUSTOMER SERVICE REPRESENTIVE

SIXT Rent A Car
Dallas, TX
01.2016 - 01.2017
  • Handled administrative tasks such as paperwork, record-keeping, and financial transactions with a strong attention to detail and accuracy
  • Demonstrated effective communication skills in explaining rental terms, policies, and procedures to customers, ensuring transparency and clarity
  • Consistently met or exceeded performance metrics, including customer satisfaction ratings, reservation conversion rates, and sales targets
  • Participated in ongoing training and development programs to stay informed about new products, services, and company policies, providing up-to-date information to customers.

Education

A.S IN HUMAN RESOURCES -

Navarro Community College

H.S DIPLOMA -

South Grand Prairie High School

Skills

  • Complex Problem Solving
  • Cross-Functional Collaboration
  • Customer Advocacy
  • Team Cohesion
  • Data Analysis
  • Onboarding and Training
  • Organizational Development
  • Multitasking & Prioritization
  • Microsoft Suits
  • Google Analytics
  • Agile Methodologies
  • Salesforce
  • Zendesk

Timeline

Customer Care Associate

CoreLogic
02.2024 - Current

RECEPTIONIST

AMN Healthcare
01.2019 - 01.2022

GUEST SERVICE ANALYST

Hilton Dallas/Park Cities
01.2017 - 01.2019

CUSTOMER SERVICE REPRESENTIVE

SIXT Rent A Car
01.2016 - 01.2017

A.S IN HUMAN RESOURCES -

Navarro Community College

H.S DIPLOMA -

South Grand Prairie High School

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Tamera Stephens