Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
Tamera Tate

Tamera Tate

Houston,Texas

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. The talented driver of performance compliance with applicable standards, rules, and regulations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

7-Eleven
Tomball, TX
01.2023 - Current
  • Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Handled complaints from customers by empathetically listening, recording details, and offering solutions.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory, and daily activity management.

Sales Associate

7 Eleven
Tomball, TX
07.2022 - 01.2023
  • Greeted customers and provided exceptional customer service.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Cleaned shelves, counters, and tables to maintain an organized store.
  • Processed transactions using a point-of-sale system.`
  • Upsold additional items based on customer interests and needs.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Professionally handled customer complaints.
  • Maintained up-to-date knowledge of store merchandise and policies.

Optician/Receptionist

Pearle Vision
Cypress, TX
04.2022 - 10.2022
  • Assisted patients and customers with a choice of frames to best fit budgetary requirements and style preferences.
  • Repaired broken frames using specialty tools and equipment.
  • Submitted patient insurance forms and managed simple bookkeeping.
  • Demonstrated how to insert, remove, and care for contact lenses.
  • Recommended specific lenses, coatings, and frames to suit individual client needs.
  • Checked finished lenses for conformance to order specifications, quality, and customer needs.
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.

Optician/Third Key Manager

Americas Best Contacts And Eyeglasses
Denton, TX
02.2021 - 12.2021
  • Trained and mentored 7 new eyewear specialists and continued education to keep up with current technologies.
  • Coordinated office bookkeeping, reporting, and communication with customers and vendors and maintained office equipment.
  • Organized inventory according to product type and manufacturer specifications.
  • Conducted special tests such as field of vision assessment, OCTs, and pachymetry.
  • Processed payments for products purchased by customers.
  • Conducted follow-up calls to ensure customer satisfaction with purchases.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records, and assisted with preliminary testing.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

Server Assistant

Red Lobster
Denton, TX
10.2020 - 02.2021
  • Checked in with customers throughout their meals to ensure satisfaction.
  • Set up tables and chairs for parties and large groups.
  • Assisted servers with monitoring tables for customer satisfaction, quality, and additional service.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Demonstrated ability to multi-task by performing additional duties as assigned.
  • Collaborated with team members to achieve daily goals within the specified time frame.
  • Delivered exceptional customer service through friendly interactions with guests.

Sales Consultant

Office Depot Inc
Cypress, TX
04.2020 - 08.2020
  • Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Organized store by returning merchandise to proper areas and restocking displays.
  • Created successful strategies to develop and expand customer sales.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Barista

Peet's Coffee
Denton, TX
08.2019 - 03.2020
  • Checked brewing equipment for proper functionality.
  • Assisted with catering orders for corporate clients or private parties upon request.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, and cakes.
  • Checked temperatures of freezers, refrigerators, or heating equipment to verify proper functioning.
  • Cleaned and sanitized service or seating areas, complying with health protocols and food safety standards.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Washed and cleaned coffee maker, french press, and espresso machine to remove mineral and hard water deposits.

Education

High School Diploma -

George Bush High School
Richmond, TX
05-2019

Some College (No Degree) - Nursing

Texas Woman's University
Denton, TX

Some College (No Degree) - General Studies

Lone Star College System
Spring, TX

Skills

  • Loss Prevention
  • Records Management
  • Customer Relations
  • Operations Oversight
  • Department Oversight
  • Store Organization
  • Business Development
  • Budgeting and Cost Control
  • Work Planning and Prioritization
  • Shift Scheduling
  • POS Systems Operations
  • Team Management
  • Inventory Control
  • Billing
  • Employee Coaching
  • Sales Growth
  • Issue Resolution
  • Vendor Management
  • Store Opening and Closing
  • Microsoft Office Suite
  • Strategic Merchandising
  • Upselling and Cross Selling

Certification

  • ServSafe Food Management-Aug 2023
  • Food Handlers

Timeline

Assistant Store Manager

7-Eleven
01.2023 - Current

Sales Associate

7 Eleven
07.2022 - 01.2023

Optician/Receptionist

Pearle Vision
04.2022 - 10.2022

Optician/Third Key Manager

Americas Best Contacts And Eyeglasses
02.2021 - 12.2021

Server Assistant

Red Lobster
10.2020 - 02.2021

Sales Consultant

Office Depot Inc
04.2020 - 08.2020

Barista

Peet's Coffee
08.2019 - 03.2020

High School Diploma -

George Bush High School

Some College (No Degree) - Nursing

Texas Woman's University

Some College (No Degree) - General Studies

Lone Star College System

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Tamera Tate