Tamera Tzintzun
Stockton,CA
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations Specialist, Experienced
Blue Shield of CA
Rancho Cordova
10.2023 - Current
- Identified operational and performance issues and worked with managers to resolve concerns.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Reduced process lags and trained team members on best practices and protocols.
Advanced Pharmacy Technician
Blue Shield of CA
Lodi, CA
06/06/22 - 10.2023
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Lead Certified Pharmacy Technician
Dameron's Linacia Pharmacy/Cardinal Health
Stockton, CA
06.2017 - 06.2022
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Conducted regular audits of drug inventories to detect any discrepancies or irregularities.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Resolved problems relating to billing issues or incorrect medications dispensed.
- Monitored staff productivity levels and provided guidance when needed.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
Pharmacy Technician/Administrative Assistant
Doug's El Dorado Drug
Stockton, CA
01.2013 - 06.2017
- Established or maintained medications and other patient profiles.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Prepared and processed medical insurance claim forms and records.
- Assisted in training new employees on pharmacy procedures.
- Provided secretarial and office management support while building cooperative working relationships.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Billing Specialist/Pharmacy Production Clerk
Green Brothers Pharmacy
Stockton, CA
05.1997 - 02.2013
- Investigated and resolved issues to maintain billing accuracy.
- Answered customer inquiries regarding billings, payments, account status.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Reconciled daily cash receipts with total deposits on bank statement.
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
Education
High School Diploma -
Franklin High School
Stockton, CA06-1989
Bachelor of Science - Business Administration
University of Arizona Global Campus
ArizonaSkills
- Improvement Plan Knowledge
- Experience in Leadership
- Cross-Functional Communication
- Scheduling Expertise
- Report Preparation
- Workflow Optimization
- Pharmacy Operations
- Team Collaboration
- Insurance Billing
Certification
- Certified Pharmacy Technician
- PTCB Certification
Websites
Timeline
Operations Specialist, Experienced
Blue Shield of CA
10.2023 - Current
Lead Certified Pharmacy Technician
Dameron's Linacia Pharmacy/Cardinal Health
06.2017 - 06.2022
Pharmacy Technician/Administrative Assistant
Doug's El Dorado Drug
01.2013 - 06.2017
Billing Specialist/Pharmacy Production Clerk
Green Brothers Pharmacy
05.1997 - 02.2013
Advanced Pharmacy Technician
Blue Shield of CA
06/06/22 - 10.2023
High School Diploma -
Franklin High School
Bachelor of Science - Business Administration
University of Arizona Global Campus
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