Tamera Whitney
Yonkers,NY
Summary
Dedicated Correctional Officer with the NYC Department of Corrections, skilled in emergency response and conflict resolution. Successfully reduced contraband incidents through vigilant monitoring and effective de-escalation techniques. Committed to maintaining safety and professionalism in high-risk environments, ensuring the well-being of inmates and staff alike.
Overview
10
10
years of professional experience
Work History
Correctional Officer
NYC Department Of Corrections
East Elmhurst, NY
03.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Patient Experience Representative
Westmed Medical Group
White Plains, NY
11.2015 - 03.2024
- Streamlined appointment scheduling process, resulting in reduced wait times for patients seeking care.
- Contributed to high-quality customer service by consistently receiving positive feedback from patients in satisfaction surveys.
- Maintained strong knowledge of clinic policies and procedures, ensuring consistent application throughout daily tasks and interactions with patients.
- Enhanced patient satisfaction by providing friendly and efficient service during registration, appointment scheduling, and billing processes.
Education
Associate of Arts - Applied Psychology
Westchester Community College
Valhalla, NY05.2013
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
Timeline
Correctional Officer
NYC Department Of Corrections
03.2024 - Current
Patient Experience Representative
Westmed Medical Group
11.2015 - 03.2024
Associate of Arts - Applied Psychology
Westchester Community College