Tamera Wlison
Summary
Compassionate Medical Assistant with expertise in patient care coordination and clinical documentation. Enhances patient satisfaction through effective communication and adherence to HIPAA compliance. Monitors vital signs and delivers high-quality care in fast-paced environments, fostering trust and improving overall patient experiences.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work History
Medical Assitant
MarinHealth ENT
07.2023 - 06.2026
- Assisted in patient intake and medical history documentation.
- Obtained client medical history, medication information, symptoms, and allergies.
- Administered basic medical tests and recorded results accurately.
- Supported physicians during examinations and procedures.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Ensured seamless patient care through thorough documentation of medical histories, vital signs, and medications.
- Managed appointment scheduling and coordinated follow-up visits.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Streamlined clinic operations by assisting physicians with routine procedures and diagnostic tests.
- Collaborated with healthcare team to streamline workflows and enhance patient experience.
- Improved patient satisfaction by delivering compassionate care and promptly addressing needs during visits.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated effectively with patients regarding care instructions.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Coordinated patient referrals to specialists and other healthcare providers for comprehensive care management plans.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Patient Service Representative
West County Health Centers
01.2018 - 07.2018
- Assisted patients with scheduling appointments and managing healthcare inquiries.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Boosted patient satisfaction through compassionate and attentive care.
- Maintained accurate patient records in electronic health record systems.
- Streamlined communication between patients and medical staff to improve service delivery.
- Verified insurance eligibility and coverage for patients.
- Resolved patient concerns efficiently, ensuring high levels of satisfaction and trust.
- Maintained confidentiality of sensitive patient information in compliance with regulations.
Patient Service Representative/Certified Medical Assistant
Sutter Medical Foundation North Bay
Sebastopol, California
04.2003 - 02.2008
- Scheduled appointments efficiently using electronic health record systems.
- Managed patient inquiries, providing accurate information and support.
- Greeted patients and families to create a welcoming environment.
Medical Records Clerk
Occidental Area Health Center
Occidental, California
03.2002 - 08.2003
- Reviewed medical documents for accuracy and completeness before filing.
- Organized patient records for efficient retrieval and compliance with regulations.
- Maintained confidentiality of patient information in accordance with HIPAA guidelines.
Education
Certificate of Technical Studies - Medical Assistant
Boston Reed College
Santa Rosa, CA 05.2005 - 07.2006
High School Diploma -
El Molino High School
Forestville, CA 09.1994 - 06.1998
Skills
- Direct patient care
- Patient assessments
- Vital sign monitoring
- Procedure assistance
- Immunization administration
- Laboratory specimen collection
- Specimen processing
- Clinical documentation
- EMR / EHR
- Patient scheduling
- Care coordination
- HIPAA compliance
- Maintaining confidentiality
- Insurance verification
- Medical vocabulary knowledge
- Medical procedures
- Equipment sterilization
- Medical supply inventory
- Sterile technique
- Office management
- Patient-focused care
- CPR
Timeline
Medical Assitant
MarinHealth ENT
07.2023 - 06.2026
Patient Service Representative
West County Health Centers
01.2018 - 07.2018
Certificate of Technical Studies - Medical Assistant
Boston Reed College
05.2005 - 07.2006
Patient Service Representative/Certified Medical Assistant
Sutter Medical Foundation North Bay
04.2003 - 02.2008
Medical Records Clerk
Occidental Area Health Center
03.2002 - 08.2003
High School Diploma -
El Molino High School
09.1994 - 06.1998