Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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TAMERA E. J. ABUZANT

Sales representative
Glen Burnie,MD

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

9
9
years of professional experience

Work History

Sales Representative

Ashley Furniture
10.2022 - Current
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Trained and mentored 4 new sales representatives.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Maintained current knowledge of evolving changes in marketplace.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Collaborated with marketing teams to develop and execute promotional strategies.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Recorded contact information of customers and potential customers in internal database.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals

Food Delivery Driver

Door Dash
04.2021 - Current
    • Completed daily pre- and post-trip vehicle inspections.
    • Verified orders prior to completing deliveries to avoid customer complaints.
    • Served customers promptly by smoothly collecting and delivering high volume of orders.
    • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
    • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.

Night Manager

Michaels Craft Store
03.2022 - 07.2022
  • Assessed and adjusted staffing levels to meet operational demands.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development
  • Trained and mentored new and existing staff to achieve best practices.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained accurate delivery, sales and inventory records for good stock management.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Coordinated vendor and supplier activity for timely delivery of products and services.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Created nightly shift task lists to assign duties to each employee.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Implemented cost-saving measures to maximize profit margins.
  • Supervised security personnel in upholding staff, customer and building safety.
  • Managed 3-7 employees in delivering smooth, productive night shift operations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Processed customer orders quickly and accurately to meet dispatch targets.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Built constructive working relationships to aid staff loyalty, motivation and productivity.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Cashier

Michaels Craft Store
12.2021 - 07.2022
  • Built relationships with customers to encourage repeat business.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Addressed customer needs and made product recommendations to increase sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Answered questions about store policies and addressed customer concerns.
  • Upsold additional products and services to customers, increasing revenue.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Lifted up to 30 pounds at once and used forklift to move heavier loads.
  • Set up new sales displays each week with fresh merchandise.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Operated cash register to record transactions accurately and efficiently.
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Processed refunds and exchanges in accordance with company policy.
  • Stocked, tagged and displayed merchandise as required.

Cashier Team Lead

Michaels Craft Store
01.2022 - 03.2022
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Led cashiers and associates in providing thoughtful customer service.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Direct Support Professional Caregiver

Mary T INC
09.2021 - 02.2022
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Translator and Youth Outreach Facilitator

Peaceful Education Community Center
01.2014 - 11.2020
  • Cultivated strong network of providers delivering necessary assistance to the community.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Reached out to nonprofits and other organizations to find funding for at-risk groups.
  • Planned outreach events to reach out to young adults.

Cashier and waitress

Relax Spa and Restaurant
01.2018 - 01.2019
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Lifted up to 30 pounds at once and used forklift to move heavier loads.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.
  • Stocked, tagged and displayed merchandise as required.
  • Tallied cash drawer at beginning and end of each work shift.

Group Leader

Encompass Trust
01.2014 - 01.2014
  • Leadership and community building training/, and translator.
  • Trained 5 new youth leaders on effectively sharing the use and the importance of volunteer work in the community.
  • Responsible for safety of participants traveling to and from program.
  • Reported to Program Coordinator during and after program.

Youth Leader and Translator

Project Common Bond, Bryn Mawr College
01.2015
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Completed precise translations of official documents with correct words and phrasing to meet legal standards.
  • Replicated flow, style, and overall meaning of original texts.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.

Education

BA - English Literature

Quds Open University
Palestine
2020

Associates - Culinary Arts

N.I.T Institute
West Bank Palestine
2016

Skills

  • Policy Compliance
  • Administrative Leadership
  • Program Establishment
  • Recruitment
  • Team Leadership
  • Customer Relationship Management
  • Staff Management
  • Project Management
  • Staff Training
  • Profit and Loss
  • Risk Management
  • Food Preparation and Safety
  • Staff Development
  • Performance Improvement
  • Administrative Skills
  • Safety Protocols
  • Sales Promotion
  • Event Management

Additional Information

  • Legal Status: , U.S. Citizen

Languages

Arabic
Full Professional

Timeline

Sales Representative

Ashley Furniture
10.2022 - Current

Night Manager

Michaels Craft Store
03.2022 - 07.2022

Cashier Team Lead

Michaels Craft Store
01.2022 - 03.2022

Cashier

Michaels Craft Store
12.2021 - 07.2022

Direct Support Professional Caregiver

Mary T INC
09.2021 - 02.2022

Food Delivery Driver

Door Dash
04.2021 - Current

Cashier and waitress

Relax Spa and Restaurant
01.2018 - 01.2019

Youth Leader and Translator

Project Common Bond, Bryn Mawr College
01.2015

Translator and Youth Outreach Facilitator

Peaceful Education Community Center
01.2014 - 11.2020

Group Leader

Encompass Trust
01.2014 - 01.2014

BA - English Literature

Quds Open University

Associates - Culinary Arts

N.I.T Institute

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TAMERA E. J. ABUZANTSales representative