Tamerah Reeders
Cottage Hills,IL
Summary
Dynamic and results-driven professional with extensive experience in customer support at Simply Hired. Proven problem-solving skills and adept at resolving issues efficiently. Recognized for enhancing customer satisfaction through effective communication and meticulous data entry. Committed to fostering positive client relationships while achieving service excellence in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Call Center Representative
Simply Hired
01.2024 - 12.2025
- Assisted customers by addressing inquiries and resolving issues efficiently.
- Utilized call center software to log interactions and update customer records accurately.
- Handled high-volume calls while maintaining quality service standards.
- Adapted quickly to new procedures and policies to enhance customer experience.
- Collaborated with team members to ensure smooth workflow and effective communication.
- Provided feedback on common customer concerns to improve service processes.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Children's Ministry Volunteer
Merge Church
01.2024 - 12.2024
- Assisted in planning and organizing weekly children's activities and events.
- Facilitated engaging lessons to promote spiritual growth among children.
- Collaborated with fellow volunteers to create a welcoming environment for participants.
- Supported communication efforts with parents regarding event schedules and updates.
- Implemented safety protocols during activities, ensuring child well-being.
- Developed age-appropriate materials to enhance learning experiences for children.
- Participated in training sessions to improve teaching techniques and volunteer skills.
- Coordinated logistics for special events, ensuring smooth execution of programs.
- Increased participation in ministry events by creating fun, age-appropriate activities for children.
- Developed strong relationships with families through consistent follow-up and pastoral care.
- Assisted in the organization of annual Vacation Bible School, resulting in increased attendance each year.
- Contributed insights during staff meetings regarding trends observed within the Children''s Ministry Volunteer program.
- Improved communication with parents by sending regular updates on their child''s progress and involvement in the ministry.
- Maintained accurate records of attendance, volunteer hours, and other essential data for reporting purposes.
Sales Manager
Dollar General
03.2023 - 12.2024
- Led sales team to achieve monthly targets through effective training and motivation.
- Developed and implemented promotional strategies to enhance product visibility and customer engagement.
- Analyzed sales data to identify trends, informing inventory management decisions.
- Fostered relationships with vendors to negotiate favorable terms and promotions.
- Mentored junior staff, promoting a culture of continuous learning and development within the team.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Ministry Leader
Current Outreach Church
01.2018 - 12.2024
- Led community outreach programs, fostering engagement and support within local neighborhoods.
- Organized volunteer training sessions, enhancing team skills and cohesion for effective service delivery.
- Coordinated worship services, ensuring seamless execution and alignment with church mission and values.
- Developed educational materials for congregational workshops, improving participant understanding and involvement.
- Facilitated small group discussions, promoting fellowship and spiritual growth among attendees.
- Managed event logistics, optimizing resource allocation for church-wide activities and initiatives.
- Collaborated with leadership to strategize community impact projects, aligning efforts with broader organizational goals.
- Mentored emerging leaders within the ministry, providing guidance to nurture their development and contributions.
- Increased volunteer participation for various ministries by establishing a comprehensive recruitment and training process.
- Promoted a culture of discipleship within the church by consistently modeling personal spiritual growth practices such as prayer, Bible study, and accountability partnerships.
- Delivered thought-provoking sermons that inspired congregants to grow spiritually while deepening their understanding of biblical teachings.
- Guided spiritual growth within the congregation through regular pastoral care, counseling sessions, and home visits.
Call Center Advisor
Liveops
01.2022 - 12.2022
- Assisted customers with inquiries and resolved issues efficiently through effective communication.
- Adapted quickly to new systems and processes, enhancing overall customer service experience.
- Managed high call volumes while maintaining professionalism and composure in fast-paced environment.
- Provided accurate information regarding products and services to enhance customer satisfaction.
- Collaborated with team members to streamline operations and reduce response times for inquiries.
- Documented customer interactions meticulously, ensuring compliance with company policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
Service Desk Representative
Enterprise Car Rental
02.2021 - 12.2021
- Provided exceptional customer support via phone and email, resolving inquiries efficiently.
- Assisted customers with vehicle reservations, ensuring accurate information and compliance with policies.
- Maintained knowledge of rental fleet and services, offering tailored solutions to meet customer needs.
- Documented customer interactions in ticketing system, improving information tracking and resolution processes.
- Collaborated with team members to streamline service delivery, enhancing overall customer satisfaction levels.
- Upsold additional services during interactions, contributing to increased revenue opportunities for the branch.
- Trained new staff on service desk procedures and tools, fostering a knowledgeable workforce.
- Engaged in user support interactions via telephone, chat and email platforms.
Pharmacy Tech Support Call Center
IQVIA
01.2020 - 12.2020
- Processed medication orders accurately and efficiently using electronic pharmacy systems.
- Assisted pharmacists in preparing prescriptions, ensuring compliance with safety and regulatory standards.
- Maintained inventory levels, conducting regular stock checks and managing expirations effectively.
- Provided patient support by answering inquiries regarding medications and their side effects.
- Trained new pharmacy staff on operational procedures and system functionalities to ensure seamless onboarding.
- Developed training materials to enhance team knowledge of pharmaceutical products and processes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Home Health Aide
Cornerstone
01.2018 - 12.2018
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Administered medications according to prescribed schedules and protocols.
- Maintained accurate patient records, documenting care provided and observations.
- Collaborated with family members to support patient needs and preferences.
- Provided emotional support, fostering positive relationships with patients.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Manager's Assistant
Self Employed Services
01.2018 - 12.2018
- Coordinated scheduling and logistics for client meetings and events.
- Assisted in managing project timelines, ensuring all tasks were completed efficiently.
- Streamlined communication between clients and service providers to enhance workflow.
- Developed and maintained organized filing systems for client documentation.
- Supported budgeting processes by tracking expenses and compiling financial reports.
- Mentored new team members, providing training on best practices and operational procedures.
- Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.
Child Caregiver
Daycare & Preschool
01.2016 - 12.2016
- Supervised daily activities, ensuring safety and engagement of children in care.
- Assisted in planning and implementing age-appropriate educational programs.
- Communicated effectively with parents regarding children's progress and needs.
- Managed classroom behavior, promoting positive social interactions among children.
- Maintained cleanliness and organization of learning environment to support hygiene practices.
- Adapted lesson plans based on individual child interests and developmental needs.
- Supported team initiatives to enhance curriculum through collaborative brainstorming sessions.
- Developed strategies for improving child engagement during group activities, fostering inclusivity.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Taught children to organize toys, wash hands, and share by leading by example.
Front Desk Receptionist
Baymont Inn & Suit Hotel
04.2015 - 12.2015
- Greeted and assisted guests during check-in and check-out processes, ensuring a welcoming experience.
- Managed reservations using hotel management software, optimizing occupancy rates and customer satisfaction.
- Responded promptly to guest inquiries, resolving issues efficiently to maintain service quality.
- Coordinated with housekeeping and maintenance staff to ensure room readiness for arrivals.
- Processed payment transactions accurately, maintaining financial integrity of front desk operations.
- Prepared daily reports on occupancy and revenue for management review, providing insights into performance trends.
- Trained new front desk staff on procedures and customer service best practices, fostering team cohesion.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Hotel Housekeeper
Hilton Garden Inn Hotel
02.2014 - 12.2014
- Cleaned and sanitized guest rooms, ensuring adherence to luxury hotel standards.
- Managed inventory of cleaning supplies, optimizing stock levels for efficiency.
- Conducted routine inspections of public areas, maintaining cleanliness and presentation.
- Collaborated with team members to enhance workflow and address guest requests promptly.
- Implemented eco-friendly cleaning practices, contributing to sustainability initiatives.
- Trained new staff on proper cleaning procedures and safety protocols.
- Streamlined housekeeping processes, improving turnaround time for room preparation.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
Kitchen Supervisor
Golden Corral Buffet and Grill
01.2013 - 12.2013
- Supervised kitchen staff to ensure adherence to food safety standards and operational guidelines.
- Coordinated daily food preparation activities to optimize workflow and efficiency.
- Trained new employees on cooking techniques, equipment usage, and safety protocols.
- Monitored inventory levels and assisted in ordering supplies to maintain stock availability.
- Conducted regular inspections of kitchen equipment to ensure proper functioning and sanitation compliance.
- Collaborated with management to develop strategies for improving customer satisfaction through quality control initiatives.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Monitored food preparation, production, and plating for quality control.
- Reduced food waste through effective inventory management and menu planning.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
Cook Shift Leader
Western Sizzling
06.2012 - 12.2012
- Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
- Trained new team members on food preparation techniques and operational procedures.
- Coordinated meal service during peak hours, optimizing workflow efficiency.
- Developed daily specials based on seasonal ingredients and customer preferences.
- Conducted regular quality checks on food presentations and taste consistency.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
Education
High School Diploma -
Pocola High School
Pocola, OK05.2008
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
- Communicating with clients
- Customer communications
- Complaint resolution
- Answering questions
- Appointment scheduling
- Account updating
- Technical support
- Database research
- Logging call information
Timeline
Call Center Representative
Simply Hired
01.2024 - 12.2025
Children's Ministry Volunteer
Merge Church
01.2024 - 12.2024
Sales Manager
Dollar General
03.2023 - 12.2024
Call Center Advisor
Liveops
01.2022 - 12.2022
Service Desk Representative
Enterprise Car Rental
02.2021 - 12.2021
Pharmacy Tech Support Call Center
IQVIA
01.2020 - 12.2020
Ministry Leader
Current Outreach Church
01.2018 - 12.2024
Home Health Aide
Cornerstone
01.2018 - 12.2018
Manager's Assistant
Self Employed Services
01.2018 - 12.2018
Child Caregiver
Daycare & Preschool
01.2016 - 12.2016
Front Desk Receptionist
Baymont Inn & Suit Hotel
04.2015 - 12.2015
Hotel Housekeeper
Hilton Garden Inn Hotel
02.2014 - 12.2014
Kitchen Supervisor
Golden Corral Buffet and Grill
01.2013 - 12.2013
Cook Shift Leader
Western Sizzling
06.2012 - 12.2012
High School Diploma -
Pocola High School