Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
Intern

Tamera R Roa

Amarillo,TX

Summary

Reliable Dispatcher with 17 years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to callers.

Overview

17
17
years of professional experience

Work History

Dispatcher

Republic Services
Amarillo, TX
03.2016 - Current
  • Directed dispatching, routing and tracking of 36 fleet vehicles.
  • Directed to verify as well as investigate and find resolution for customer complaints.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Evaluated and adjusted over 36 routes based on daily needs, available workers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Responded to over 100 daily caller requests with information about assistance and timeframes.

Dispatch Manager

Bob's Towing
Campbell, CA
01.2006 - 02.2016
  • Coordinated with 100s of Insurance Company's, Private Property's and worked with 5 different law enforcement agencies.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification.
  • Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
  • Tracked and reviewed schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Facilitated communications between customers and driver's to answer questions or resolve concerns.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

GED -

Glad Tidings Christian Academy
Odessa, TX
06.1982

Skills

  • Route Planning and Adjustment
  • Client Interactions
  • Problem Assessment
  • Effective Communication
  • Dispatch Recordkeeping
  • Fleet Dispatching
  • Creative Solutions
  • Digital Dispatch
  • Adjusting Routes
  • Information Gathering
  • Routing Customers
  • Driver Routing
  • Administrative Duties
  • Prioritizing Calls
  • Special Requests
  • Driver Support

Additional Information

Have had First Aid Training as well as Blood Bourne Pathogenes.

Have experience in accounts payable,receivable, payroll and support to Human Resources.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Don't be afraid to give up the good to go for the great.
John D. Rockefeller

Timeline

Dispatcher

Republic Services
03.2016 - Current

Dispatch Manager

Bob's Towing
01.2006 - 02.2016

GED -

Glad Tidings Christian Academy

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Tamera R Roa