Tameria Brandon
Aberdeen
Summary
Dynamic customer service professional with a proven track record at Alorica, excelling in conflict resolution and enhancing customer satisfaction. Skilled in active listening and data entry, I consistently transformed dissatisfied customers into loyal advocates, showcasing my ability to thrive in high-pressure environments while maintaining meticulous records and delivering exceptional service.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
09.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
03.2022 - 11.2023
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Lead Sales Associate
Walmart
03.2021 - 02.2022
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
Education
Medical Assistant Certification - Medical
Journey Medical Training Center
Tupelo, MS04-2025
Associate of Arts - Biology
East Mississippi Community College
Mayhew, MS05-2021
Skills
- Customer service
- Active listening
- Data entry
- Appointment scheduling
- Phlebotomy
- Vital Signs
- Assisting with physical examinations
- Maintaining Medical Records
- Front Desk Operations
Certification
- Basic Life Support (BLS), American Red Cross, Expires November 2026
- Certified Medical Assistant (CMA) - NHA, Expected Completion: May 2025
Timeline
Customer Service Representative
Alorica
09.2024 - 03.2025
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
03.2022 - 11.2023
Lead Sales Associate
Walmart
03.2021 - 02.2022
Medical Assistant Certification - Medical
Journey Medical Training Center
Associate of Arts - Biology
East Mississippi Community College
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