Summary
Overview
Work History
Education
Skills
Timeline
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Tameria Davis

Chattanooga,TN

Summary

Accomplished House Manager at Orange Grove Center, adept in overseeing operations and enhancing individual satisfaction through proactive problem-solving and efficient management. Skilled in Microsoft Office and exceptional organization, I excel in customer service, ensuring safety and satisfaction. My expertise includes crisis intervention and preventive maintenance, reflecting a blend of hard and soft skills crucial for high-stakes environments.

Overview

17
17
years of professional experience

Work History

House Manager

Orange Grove Center
04.2011 - Current
  • Responsible for managing 6 staff members on a daily basis
  • Answering inbound calls regarding services and finanical concerns
  • successfully fill out daily, weekly, and monthly paper work for house and individuals
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members and individuals by staying informed about their preferences, schedules, and priorities.
  • Enhanced individuals satisfaction with household management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.

Customer Service Representative

Wilkins Research
10.2010 - 04.2011
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

Direct Support Staff Member

Jacabos Ladder
05.2007 - 10.2010
  • Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
  • Assisted clients with daily living tasks for increased autonomy and satisfaction.
  • Participated in ongoing training programs to enhance knowledge base and stay current on best practices within the field.
  • Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
  • Advocated for clients'' rights, ensuring they receive appropriate services, accommodations, and support in line with their individual needs.

Education

High School Diploma -

Hixson High School
Hixson, TN
05.2007

Skills

  • Outstanding customer service and support experience
  • Proficient with Microsoft Office including: Excel, Word and Power Point
  • Calendar Management
  • Preventive Maintenance
  • Exceptional organization
  • Appointment Coordination

Timeline

House Manager

Orange Grove Center
04.2011 - Current

Customer Service Representative

Wilkins Research
10.2010 - 04.2011

Direct Support Staff Member

Jacabos Ladder
05.2007 - 10.2010

High School Diploma -

Hixson High School

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Tameria Davis