TAMERIA FOXWORTH

Results-driven Remote Call Center Supervisor with a proven record of optimizing team performance in virtual environments. Successfully led a remote team, achieving a 15% increase in efficiency through targeted training and process optimization. Expert in developing and implementing virtual training programs, resulting in a 20% improvement in customer satisfaction metrics. Possesses seven years of hands-on experience in delivering exceptional customer service, maintaining a 95% customer satisfaction rating in remote interactions. Skilled in analyzing performance metrics, with a 25% increase in engagement metrics achieved through outbound communication strategies. Proficient in data validation, transfer, and maintenance, ensuring a 98% accuracy rate in remote database management. Adept at maintaining quality control policies, contributing to a 10% increase in overall team efficiency.