Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tameria Rutherford

Augusta,GA

Summary

  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
  • Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

6
6
years of professional experience

Work History

Customer Service Executive

Carnival Cruise Lines
02.2022 - 06.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Managed high volume of inbound calls while maintaining professional demeanor and ensuring timely resolution of issues.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cross-trained and backed up other customer service managers.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Customer Care Representative

Coinbase
02.2020 - 11.2022
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Managed high call volume with exceptional professionalism and efficiency.
    • Responded to customer needs through competent customer service and prompt problem-solving.
    • Assisted call-in customers with questions and orders.
    • Navigated multiple computer systems and applications to find information.
    • Utilized CRM systems to accurately track customer interactions and update account information.
    • Logged call information and solutions provided into internal database.
    • Maintained and managed customer files and databases.
    • Communicated with clients regarding account services, statements, and balances.
    • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.

Customer Service Representative

Sitel
06.2018 - 02.2020
    • Handled customer inquiries and suggestions courteously and professionally.
    • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
    • Answered constant flow of customer calls with minimal wait times.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Updated account information to maintain customer records.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
    • Offered advice and assistance to customers, paying attention to special needs or wants.
    • Responded to customer requests for products, services, and company information.
    • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
    • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
    • Participated in team meetings and training sessions to stay informed about product updates and changes.
    • Delivered prompt service to prioritize customer needs.
    • Investigated and resolved customer inquiries and complaints quickly.
    • Processed customer service orders promptly to increase customer satisfaction.
    • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Science - Cybersecurity

University of Phoenix
Tempe, AZ
12.2026

High School Diploma -

Westover High School
Albany, GA
05.2017

Skills

  • Online chat and email, Live chat support
  • Issue Escalation
  • Payment management
  • Troubleshooting, Technical Support
  • Call Control
  • Company policy adherence
  • Queue management
  • Employee Performance Management
  • Account Management
  • CRM Software, POS Systems and Ordering Platforms
  • MS Office
  • Quality Control
  • Document and Records Management
  • Issue and Complaint Resolution
  • Data Management & Entry
  • Inbound Call Management
  • Customer Account Management
  • Remote Office Availability
  • Sales expertise
  • Database Management
  • Customer Data Confidentiality
  • Billing Adjustments and Refunds
  • Call Documentation, Complaint Investigation

Timeline

Customer Service Executive

Carnival Cruise Lines
02.2022 - 06.2024

Customer Care Representative

Coinbase
02.2020 - 11.2022

Customer Service Representative

Sitel
06.2018 - 02.2020

Bachelor of Science - Cybersecurity

University of Phoenix

High School Diploma -

Westover High School

Similar Profiles

CREATE PROFILE
Tameria Rutherford