Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Tam'Erica Burns

Pearland,TX

Summary

Management professional bringing 11 years plus background, leadership talents and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.

Overview

15
15
years of professional experience

Work History

Merchandise Manager

Ulta Beauty
Pearland, TX
11.2018 - Current
  • Assisted with store operations, including inventory management and stock replenishment.

  • Monitored inventory levels by tracking stock movement, conducting regular physical counts, and adjusting forecasts accordingly.
  • Established guidelines for ordering, stocking, merchandising, displaying products, and maintaining visual standards of the store.
  • Ensured that all merchandise was properly labeled according to company policy.
  • Identified areas of improvement within the current inventory system in order to streamline processes.
  • Provided ongoing training for staff members on how best to utilize merchandise resources.
  • Implemented loss prevention strategies including monitoring security cameras, implementing check-out procedures.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Maintained physical inventory of merchandise and implemented systems to monitor costs.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Executed multiple projects simultaneously, coordinating and prioritizing tasks.
  • Developed pricing promotions and markdowns to meet sales and margin targets.
  • Evaluated and analyzed product performance to develop optimal improvement strategies.
  • Organized and prioritized projects.
  • Collected documentation to assemble new purchase order contract folders.

DEPARTMENT MANAGER

Burlingtons
Spring, TX
03.2013 - 01.2019
  • Conducted performance reviews for staff members.
  • Monitored department operations to ensure productivity standards were met.
  • Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
  • Maintained detailed records of employee attendance and leave requests.
  • Resolved customer complaints in a timely manner.
  • Established goals for each team member and monitored progress towards those objectives.
  • Trained employees on new processes or procedures as needed.
  • Participated in weekly meetings with senior leadership teams to discuss progress.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Organized and completed weekly schedules to ensure each shift was adequately covered.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Taught junior employees proactive strategies to meet operational and sales goals.

CUSTOMER SERVICE MANAGER

Walmart
Houston, TX
07.2009 - 02.2013
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Evaluated and authenticated returns, exchanges and voids.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Associate of Science - Medical Insurance Billing

EVEREST UNIVERSITY
06-2013

High School Diploma -

FOREST BROOK
05.2005

Skills

  • Stockroom Organization
  • Time management abilities
  • Team building
  • Record-keeping
  • Coaching and Mentoring
  • Strategic Planning
  • Teamwork and Collaboration
  • Shipment Processing
  • Inventory Management
  • MS Office
  • Adaptability and Flexibility
  • Problem-solving abilities
  • Customer Service

Custom

References available upon request.

Timeline

Merchandise Manager

Ulta Beauty
11.2018 - Current

DEPARTMENT MANAGER

Burlingtons
03.2013 - 01.2019

CUSTOMER SERVICE MANAGER

Walmart
07.2009 - 02.2013

Associate of Science - Medical Insurance Billing

EVEREST UNIVERSITY

High School Diploma -

FOREST BROOK

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Tam'Erica Burns