TAMERON K. NEAL
Summary
A Medical Surgery Scheduler with 2 years of experience characterized as organized, detail oriented, as well as ability to work effectively alone or, as part of a team. Effective at setting up as many as 60-80 weekly procedures for 8 surgeons in a busy Gastroenterology practice. Well-versed in checking coverage, obtaining authorizations and posting procedures.
Overview
20
20
years of professional experience
Work History
Surgical Scheduler Coordinator
Medstar Medical Group
03.2023 - Current
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
- Decreased errors in scheduling system through regular audits, identifying discrepancies, and implementing corrective actions when needed.
- Supported successful surgical outcomes by ensuring accurate documentation of patient medical histories, insurance information, and surgical consents.
- Developed strong relationships with referring physicians'' offices to facilitate seamless scheduling of surgeries and enhance overall patient experience.
- Enhanced patient satisfaction by efficiently scheduling surgeries and pre-operative appointments.
- Elevated the reputation of the surgical department by consistently delivering high-quality scheduling services, leading to increased referral rates from physicians.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated with facilities to set up surgeries for colonoscopies and endoscopies
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phone calls and messages for 8-physicians, scheduling appointments, and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Patient Care Coordinator
Medstar Medical Group
05.2015 - 03.2023
- Provide administrative and managerial support to the patients in accordance with office standards, policies and procedures
- Input, track, monitor and update patient's medical history and doctor visits using EMR (Electronic Medical Records) database system; purging automated files as needed according to ongoing file management procedures
- Execute schedules by identifying and notifying available Physicians and office staff to arrange examinations, follow ups and surgeries
- Proficiently answer and route high volume phone calls; provide general information to inquiries and request and direct complex calls to the appropriate parties for further processing
- Courteously and professionally greeted clientele, patients, vendors and other entities; provide escort to different offices and sites ensuring security and safety was maintained
- Sufficiently perform other clerical duties related to insurance authorization, faxing, copying and drafting correspondence, emails, payments and other documents using Word and Microsoft Outlook according to established office standards.
Office Administrator
Dermatology Specialists
04.2012 - 03.2015
- Supervision of patient scheduling, registrations, financial counseling, medical records, billing and collection, data entry and processing and posting
- Developed, implemented and maintained office policy and procedures
- Ensured regulatory compliance with HIPAA and OSHA labor laws and other federal and local regulations
- Served as the primary point of contact for, and liaison between, patient administrative staff and physician to facilitate proper lines of communication and expedite problems resolutions
- Performed hair removal treatments using GentleLase equipment
- Composed/Transcribed dictated letters
- Sorted mail and handled correspondence.
Medical Assistant/Surgical Assistant
Dermatology Specialists
10.2004 - 04.2012
- Assisted the Physician with patient examinations, treatments and procedures such as: sclerotherapy, patch testing, skin tag removal, punch and shave skin biopsies and surgeries
- Verified patients' information by interviewing the patient, recorded medical history and confirming the purpose of the visit
- Supported patient care delivery by helping the Physician during examinations and surgeries, prepared laboratory specimens, telephoned prescriptions to pharmacies, removed sutures and changed bandages
- Generated revenues by recording billing information of services rendered, completed insurance forms, responded to insurance and other third party inquiries
- Maintained all logs and required checks (i.e
- Refrigerator temperatures, emergency medications, expired medications, etc)
- Received and screened telephone calls, scheduled appointments, and coordinated patients' flow.
Education
Applied Career Training
03.1998
Eastern High School
06.1989
Skills
- Microsoft Office
- Tavoca
- MedConnect
- IDX
- EMR
- CPR/BLS Certified
- CPT Coding
Contact Supervisor
Yes
References
References Available Upon Request
Timeline
Surgical Scheduler Coordinator
Medstar Medical Group
03.2023 - Current
Patient Care Coordinator
Medstar Medical Group
05.2015 - 03.2023
Office Administrator
Dermatology Specialists
04.2012 - 03.2015
Medical Assistant/Surgical Assistant
Dermatology Specialists
10.2004 - 04.2012
Applied Career Training
Eastern High School
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