Tamesha Finney
Hanahan,SC
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hyatt Place Hotel
North Charleston, SC
06.2024 - Current
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Answered phones, responded to inquiries, and took messages.
- Scheduled reservations for groups and special events.
- Managed cash drawer responsibly throughout shift.
- Ensure check-in and check-out in accordance with procedures and policy.
- Respond to guest concerns, issues, inquires in a timely manner, remain professional and courteous to guest, resort to housekeeping department , houseman, and others for resolutions escalating complaints
- Pre-register, block reservations, and take same-day reservations, following hotel rate structures. also cancel reservations.
- Accurately complete any logs/reports as specified by management.
- Utilized systems via front desk PC Colleague Advantage as well as Opera Systems
- Generated daily reports detailing occupancy levels, revenue amounts.
- Inputted guest information into computer system accurately and securely.
- Maintained cleanliness of lobby area at all times.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Assisted with luggage handling for incoming guests.
- Provided excellent customer service while upholding company policies.
- Processed payments accurately and efficiently.
- Verified accuracy of room rates and other charges during check-in process.
- Provided information about hotel amenities, services, and local attractions.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Issued room keys and escort instructions to bellhops.
- Verified customer credit to establish payment method for accommodations.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Computed bills, collected payments and made change for guests.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies, serve as the Bartender
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Transmitted and received messages using telephones or telephone switchboards.
- Posted incidental charges to ledgers, manually or by using computers.
Armed Security Officer
Fed Sec Security
North Charleston, SC
10.2010 - Current
- Interacted with customers in a professional manner while providing directions or responding to inquiries.
- Assisted in maintaining order during large events or gatherings via Riverfront Park
- Monitored surveillance cameras to detect any criminal activity or violations of policy.
- Provided assistance to law enforcement agencies (NCPD) in apprehending suspects when necessary via Assistance with US Customs and Border Patrol, and US Coast Guard at J Pier Carver Maritime
- Enforced safety regulations by monitoring hazardous materials and issuing warnings when needed.
- Conducted regular patrols of the facility grounds using both vehicle and foot patrol methods.
- Conducted security checks on personnel entering and exiting the premises.
- Performed daily inspections of security equipment such as gates, locks, alarm systems, and radios, ensuring that they were operating properly.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained high levels of alertness throughout shifts.
Pharmacy Technician
VA CMOP
Ladson, SC
12.2023 - 05.2024
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Restocked shelves with new supplies of medications as needed.
- Labeled refrigerated medications for the Veterans
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Prepared compound medications under the supervision of a licensed pharmacist.
Armed Security Officer
Walden Metropolitan Security
North Charleston, SC
03.2022 - 09.2023
- Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
- Monitored surveillance cameras to detect any criminal activity or violations of policy.
- Provided assistance to law enforcement agencies in apprehending suspects when necessary.
- Enforced safety regulations by monitoring hazardous materials and issuing warnings when needed.
- Conducted regular patrols of the facility grounds using both vehicle and foot patrol methods.
- Maintained logs of all security-related incidents and submitted reports regularly to supervisor.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Searched bags manually to identify prohibited items and contraband.
- Escorted individuals (Judges and Court Personnel) via Charleston County Contract requiring personal protection to provide safe transport to specified locations.
- Maintained high levels of alertness throughout shifts.
Pharmacy Technician
Publix Pharmacy
Charleston, SC
06.2020 - 06.2022
- Received payment from customers and processed credit card transactions when necessary.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Verified accuracy of medication labels before they were dispensed to customers.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Restocked shelves with new supplies of medications as needed.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Managed filing of prescriptions, both electronically and manually.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Organized work areas so that everything was easily accessible when needed.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Operated cash registers to accept payments from customers.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Answered telephones to respond to questions or requests.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
Correctional Corporal
SC Department Of Corrections
Ridgeville, SC
06.2017 - 09.2021
- Investigated incidents involving suspected violations of laws or policies of the institution.
- Responded quickly and effectively to emergency situations in a professional manner.
- Provided assistance to other law enforcement agencies when requested.
- Issued disciplinary actions when necessary to maintain order within the facility.
- Participated in team meetings discussing topics such as training opportunities or policy changes.
- Conducted searches of cells, visitors, staff members, and other areas to detect contraband materials.
- Developed relationships with inmates to encourage positive behavior changes.
- Provided counseling services to inmates as needed on issues such as substance abuse or anger management.
- Performed regular inspections of living quarters to ensure they are clean and safe.
- Monitored and supervised inmates in the facility, ensuring their safety and security.
- Maintained order by enforcing rules and regulations among inmates.
- Assisted in coordinating inmate activities and programs such as recreation, education, religious services.
- Coordinated with medical personnel regarding the health care needs of inmates. During Hospital duty via MUSC, or Trident Healthcare with ill inmates
- Trained new staff members on procedures for handling inmates safely and securely.
- Advised senior officers on matters relating to inmate behavior or safety concerns.
- Briefed superiors of incidents and misconduct and recommended disciplinary actions.
- Diffused disruptive behavior by verbal interventions.
- Communicated information regarding security, safety and operations through chain of command.
- Prepared written reports concerning inmate's misconduct.
- Safely transported inmates to and from work sites, maintaining physical headcounts at all times. Served as transportation, non contact officer Armed with a firearm
- Supervised and made cell assignments.
- Served as supervisor Corporal Insuring staff i8mplented Policy and Procedures of both South Carolina Department of Corrections as well as the facility Lieber Correctional Institution
- Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
- Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Conducted scheduled headcounts to verify presence of prisoners.
- Settled disputes between inmates.
- Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
Security Agent
Belmond Charleston Place Hotel
Charleston, SC
08.2012 - 02.2015
- Monitored CCTV cameras and other surveillance equipment to detect any suspicious activity.
- Maintained accurate records of all activities related to security operations on a daily basis.
- Conducted regular patrols throughout the premises to identify potential security risks.
- Investigated incidents and wrote detailed reports for further analysis.
- Worked closely with law enforcement agencies during investigations into criminal activities.
- Enforced rules and regulations regarding access control, fire prevention and health and safety protocols.
- Created plans for evacuation in case of fire or other disasters.
- Performed security checks of personnel, visitors and their belongings to ensure safety of the premises.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to security operations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Monitored security cameras to identify and respond to suspicious activity.
- Maintained high levels of alertness throughout shifts.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
Police Officer Recruit
Charleston City Police Department
Charleston, SC
08.2004 - 06.2006
- Intervened in potentially violent situations using verbal de-escalation techniques whenever possible.
- Conducted investigations of criminal activities, interviewed witnesses, collected evidence and wrote reports.
- Served as a Police Recruit
- Served as a Parking Enforcement Officer ensured rules and regulation via parking were enforced via City of Charleston. Issued citations according via violations.
Education
Certificate - Pharmacy Technology
Trident Technical College
Charleston, SC12-2020
Bachelor of Science - Criminal Justice
Benedict College
Columbia, SC05-1999
High School Diploma -
Walteboro High School
Walterboro, SC06-1994
Skills
- Guest amenities
- Front Office Support
- Room assignments
- Information Protection
- Report Generation
- Transportation information
- Credit and cash payments
- Safety and security procedures
- Guest Relations
- Fluent in Spanish
- Office Management
- Administrative Support
- POS Systems
- Listening Skills
- Conflict Management
- Cash Handling
- Reporting capabilities
- Reservations
- Guest Services
- Problem-solving skills
- Hospitality services
- Customer Service
- Payment oversight
- Crisis Management
- Evidence Preservation
- Crime Prevention
- Contraband Seizure
- State and federal laws knowledge
- Emergency Management
- Firearms proficiency
- Criminal Justice
Certification
- Licensed Pharmacy Tech
- CPR Certified
- Armed SLED Card
Languages
Spanish
Professional
References
References available upon request.
Timeline
Front Desk Agent
Hyatt Place Hotel
06.2024 - Current
Pharmacy Technician
VA CMOP
12.2023 - 05.2024
Armed Security Officer
Walden Metropolitan Security
03.2022 - 09.2023
Pharmacy Technician
Publix Pharmacy
06.2020 - 06.2022
Correctional Corporal
SC Department Of Corrections
06.2017 - 09.2021
Security Agent
Belmond Charleston Place Hotel
08.2012 - 02.2015
Armed Security Officer
Fed Sec Security
10.2010 - Current
Police Officer Recruit
Charleston City Police Department
08.2004 - 06.2006
Certificate - Pharmacy Technology
Trident Technical College
Bachelor of Science - Criminal Justice
Benedict College
High School Diploma -
Walteboro High School
- Licensed Pharmacy Tech
- CPR Certified
- Armed SLED Card
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