Tamesha Ginn
Rosewell,GA
Summary
Dedicated and results-oriented property management professional with 10 years of experience in overseeing residential properties. Adept at managing all aspects of property operations, including leasing, tenant relations, maintenance coordination, and financial management. Proven track record of maximizing property value while ensuring tenant satisfaction and retention. Skilled communicator with the ability to build strong relationships with tenants, vendors, and team members. Detail-oriented and highly organized, with a commitment to delivering exceptional service and maintaining high standards of property upkeep. Seeking to leverage expertise in property management to contribute to the success of a dynamic real estate management company. Resourceful Property Management Assistant known for high productivity and efficient task completion. Skilled in tenant relations, lease administration, and property maintenance oversight. Excel at communication, problem-solving, and time management to ensure smooth property operations. Committed to enhancing tenant satisfaction and streamlining processes for optimal efficiency.
Overview
5
5
years of professional experience
Work History
Resident Services Specialist
Cortland
Sandy Springs, Georgia
09.2024 - Current
- Facilitated communication between residents and property management teams.
- Managed resident inquiries and provided timely support for concerns.
- Coordinated resident events and activities to promote community engagement.
- Managed customer renewals and ensured timely processing of agreements.
- Exceeded customer satisfaction by finding creative solutions to problems.
Assistant Property Manager
JLL & The John Buck Company
Chicago, Illinois
10.2022 - 05.2024
- Assist in the management of day-to-day operations for a 200-unit luxury apartment complex, ensuring adherence to company policies and procedures.
- Handle leasing activities, including responding to inquiries, conducting property tours, and processing applications to maintain high occupancy rates.
- Foster positive tenant relations by promptly addressing inquiries, concerns, and maintenance requests, ensuring tenant satisfaction and retention.
- Coordinate maintenance and repairs, liaising with vendors and contractors to ensure timely resolution of issues, and adherence to budgetary constraints.
- Conduct regular property inspections to identify maintenance needs, safety hazards, and opportunities for improvement, implementing corrective actions as necessary.
- Support the Property Manager in administrative tasks such as record-keeping, report generation, and lease documentation management.
- Stay abreast of local market trends, competitor activities, and industry best practices to make informed decisions and drive property performance.
- Implemented a streamlined maintenance request process, reducing response time by 20% and enhancing tenant satisfaction.
- Played a key role in achieving and maintaining a 95% occupancy rate through effective leasing strategies and tenant retention initiatives.
- Assisted in the successful completion of a renovation project, resulting in increased property value and enhanced marketability.
Property Manager
East Lake Management | Flannery Apartments
05.2020 - 10.2022
- Oversee the overall management and operations of a 600-unit luxury apartment complex, ensuring the highest standards of service, maintenance, and tenant satisfaction.
- Lead a team of leasing consultants, maintenance staff, and administrative personnel, providing guidance, training, and support to achieve departmental goals and objectives.
- Develop and implement strategic leasing plans to maximize occupancy rates, minimize vacancy loss, and achieve revenue targets.
- Cultivate positive tenant relations by promptly addressing inquiries, concerns, and maintenance requests, fostering a sense of community and ensuring high tenant retention rates.
- Manage property finances, including budgeting, forecasting, rent collection, and expense control, to optimize revenue generation and expense management.
- Conduct regular property inspections to identify maintenance needs, safety hazards, and opportunities for improvement, implementing preventive maintenance measures to ensure property integrity and curb appeal.
- Negotiate contracts and agreements with vendors and contractors, ensuring quality service delivery within budgetary constraints.
- Oversee capital improvement projects, renovations, and upgrades to enhance property value, marketability, and resident experience.
- Stay informed about local market trends, competitor activities, and industry regulations, leveraging insights to make informed decisions and drive property performance.
- Ensure compliance with fair housing laws, lease agreements, and property management policies, minimizing legal risks and liabilities.
- Achieved and maintained a 98% occupancy rate, exceeding industry benchmarks and maximizing revenue potential.
- Implemented a resident referral program, resulting in a 20% increase in resident referrals and improved resident satisfaction.
- Successfully led a team in the completion of a multimillion-dollar renovation project, enhancing property aesthetics and resident amenities.
Education
GED -
Illinois
Chicago, IL09-2012
Skills
- Customer service and tenant satisfaction
- Resident communication
- Event coordination
- Lease administration
- Compliance auditing
- Property management
- Team leadership
- Staff Management
- Problem solving
- Effective communication
- Fair housing regulations
- Microsoft office
- Dispute resolution
- Rent collection
- Negotiation
- Problem-solving abilities
- Marketing
- Financial management
- Knowledge of affordable housing programs
- Customer service
References
- Loren Jacobs, Compliance Director, Victory Center, 773-217-4339
- Catrina Bryant, Compliance Specialist, JLL, 773-426-3534
Languages
English
Timeline
Resident Services Specialist
Cortland
09.2024 - Current
Assistant Property Manager
JLL & The John Buck Company
10.2022 - 05.2024
Property Manager
East Lake Management | Flannery Apartments
05.2020 - 10.2022
GED -
Illinois
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