Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamesha Hendrick

Columbus,GA

Summary

Customer Specialist with expertise in Healthcare, adept at managing inquiries and resolving issues efficiently. Strong communication and problem-solving abilities complemented by effective time management skills. Proven history of successful collaboration and adaptability to changing priorities. Committed to delivering measurable results and enhancing customer satisfaction.

Overview

4
4
years of professional experience

Work History

Order Fulfillment Specialist

Amazon
12.2021 - 05.2024
  • Provided exceptional customer service by resolving issues in a timely and professional manner.
  • Achieved performance targets consistently by focusing on service quality and detail orientation.
  • Worked closely with sales team to facilitate seamless communication and support customer requirements.
  • Maintained comprehensive records of customer interactions in CRM software for improved follow-up efficiency.

Billing and Enrollment Specialist

Humana
10.2021 - 01.2024
  • Resolved customer inquiries swiftly, significantly enhancing service effectiveness.
  • Improved enrollment process efficiency, resulting in a better user experience.
  • Maintained accurate customer records through diligent data entry and review.
  • Provided clear explanations of services to customers and prospects.

Customer Service Representative

TTEC
10.2020 - 10.2021
  • Communicated intricate financial concepts clearly to boost client investment confidence.
  • Built enduring client relationships through outstanding customer service and expertise.
  • Executed daily reconciliations with precision to uphold accurate financial records.
  • Handled customer complaints with compassion, resulting in heightened loyalty and retention.

Education

Bachelor of Science - Healthcare Admin & Management

University of Phoenix
Tempe, AZ
01-2013

Skills

  • 2years in customer support with escalation
  • Experience supporting customers in chat,live channels and email
  • Strong multitasking, queue management and triage skills
  • Clear,empathetic communication skills with de-escalation ability
  • Comfort navigating complex workflows and ambiguous cases

Timeline

Order Fulfillment Specialist

Amazon
12.2021 - 05.2024

Billing and Enrollment Specialist

Humana
10.2021 - 01.2024

Customer Service Representative

TTEC
10.2020 - 10.2021

Bachelor of Science - Healthcare Admin & Management

University of Phoenix

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