Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tamesha Jeter

Henderson,NV

Summary

Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Customer Service Representative

Wayfair LLC
02.2023 - Current
  • Execute and analyze requests to ensure all are completed in a timely and orderly fashion, collaborate with other team members to enhance the overall customer experience
  • Serve as an escalation point to support, develop and motivate team members to perform at high levels on a day-to-day basis to process and maintain accurate orders, product information, and general assistance
  • Demonstrate and reinforce the leadership behavior necessary to gain commitment from employees while helping build a team that’s encouraged, motivated, and developed to perform to their best abilities in a positive work environment
  • Provide phenomenal customer service while multitasking to resolve customer issues, concerns with empathy and efficiency.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.

Dental Assistant

Cincinnati Children’s Hospital Medical Center
10.2021 - 01.2023
  • Serve as a liaison between patients and the orthodontic regarding dental concerns, scheduling appointments via email, phone or customer care team as appropriate
  • Maintain personnel files and materials, ensuring documents and manuals are kept current, accurate, confidential and in compliance with company policies and government regulations
  • Greet and welcome patients from the start of their dental journey, as well as sustain patient comfort and provide appropriate education throughout treatment
  • Handle complex, confidential inquiries and requests related to employee data management or other dental functional processes.

Dental Assistant

TP Dentistry
08.2020 - 10.2021
  • Demonstrate and reinforce the leadership behavior necessary to gain commitment from clients while assisting with all dental needs
  • Working together as a team to encourage and motivate each other to perform at a high standard to provide a wonderful client experience
  • Drive for excellence when it comes to customer service, making sure each client experiences a warm welcome and is treated with respect
  • Scheduling appointments, creating documents, updating client’s personal data/information, training and certifications to ensure we’re within compliance
  • Negotiate repayment of outstanding debt that benefits both the client and company in a positive and professional manner, leveraging tools and resources when applicable.

Education

Beckfield College
09.2018

Skills

  • Administration
  • Microsoft Office/Excel/Word
  • Success Factors
  • Data Analysis
  • Workday
  • Team Member Training
  • Problem-Solving
  • Relationship Management
  • Customer Complaint Resolution
  • Willingness to Lead
  • Positive and Friendly
  • Help Desk Support
  • Training Development
  • Strategic Planning

Certification

State of Ohio Radiography

Timeline

Lead Customer Service Representative

Wayfair LLC
02.2023 - Current

Dental Assistant

Cincinnati Children’s Hospital Medical Center
10.2021 - 01.2023

Dental Assistant

TP Dentistry
08.2020 - 10.2021

Beckfield College

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Tamesha Jeter