Tamesha Mcintosh
North Saint Paul,MN
Summary
I am Proactive , customer-orientated professional with over 8+ years of experience in the telemarketing industry. Delivering outstanding customer service. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Hertz
Minneapolis
01.2023 - 01.2023
- Managed customer inquiries and resolved issues in a timely manner
- Served as the main point of contact for customer concerns and feedback
- Utilized strong communication skills to address customer needs effectively
- Maintained a high level of professionalism and courtesy during interactions with customers
- Performed data entry and maintained accurate customer records
- Collaborated with team members to improve overall customer satisfaction
- Handled escalated customer complaints with tact and problem-solving skills.
Health insurance Qualifier
Tranzact
Tampa
01.2022 - 01.2023
- Managed a portfolio of health insurance clients, providing exceptional customer service and promoting retention rates
- Developed and implemented cost-saving strategies for health insurance programs, resulting in significant financial improvements
- Conducted health insurance eligibility verification and enrollment processes for new and existing policyholders.
Social Media Specialist
Cognizant
Tampa
01.2021 - 01.2022
- Analyzed incoming media, going by company guidelines take down any disruptive content.
Customer Service Rep
Converges
Tampa
01.2020 - 01.2021
- Resolved customer inquiries and complaints via phone, email, and in-person interactions, ensuring high levels of satisfaction
- Utilized CRM software to track customer interactions and maintain accurate records of communications and follow-ups
- Resolved customer complaints and issues promptly to ensure customer satisfaction
- Maintained a high level of product knowledge to provide informed recommendations and assistance to customers
- Implemented new customer service strategies to improve overall customer experience and retention
- Performed daily administrative tasks such as scheduling appointments and updating customer records.
Education
high school diploma -
Riverview High School
Skills
- Customer assistance
- Data Entry
- Product Knowledge
- Inbound and Outbound Calling
- Account updating
- Complaint resolution
- Problem Resolution
- Payment Processing
- In-store support
- Customer consulting
- Computer Proficiency
- Product Promotion
- Customer Service
- Typing 40 WPM
Personal Information
Title: Customer Service Rep
Timeline
Customer Service Representative
Hertz
01.2023 - 01.2023
Health insurance Qualifier
Tranzact
01.2022 - 01.2023
Social Media Specialist
Cognizant
01.2021 - 01.2022
Customer Service Rep
Converges
01.2020 - 01.2021
high school diploma -
Riverview High School
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