Tamesha Minnis
Miami,FL
Summary
Results-driven Medicaid Specialist with a proven track record at Healthcare Solutions Group, enhancing compliance and optimizing processes. Skilled in claims processing and benefits coordination, I achieved a 25% increase in Medicaid compliance while demonstrating strong analytical abilities and effective case management. Committed to delivering data-driven solutions in healthcare.
Overview
11
11
years of professional experience
Work History
Healthcare Benefits Coordinator
Maximus Call Center
01.2025 - 03.2025
- Enhanced benefits approval rate by 30%.
- Managed Medicaid applications for 200+ clients.
- Conducted audits reducing errors by 15%.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Provided support to colleagues, sharing expertise on complex cases and assisting in the training of new team members.
- Conducted thorough eligibility assessments, ensuring compliance with federal and state Medicaid policies.
Remote Medicaid Specialist
Accenture Solutions
09.2023 - 12.2024
- Boosted Medicaid compliance by 25%.
- Oversaw 300+ case processing accuracy.
- Maintained strict confidentiality of applicant information, adhering to all applicable privacy laws and regulations.
- Enhanced team knowledge and performance by developing and delivering comprehensive training sessions.
- Assisted clients in gathering necessary documentation, leading to smoother application processes.
- Collaborated with healthcare providers to understand and address common eligibility issues.
Remote Unemployment Representative
Maximus Call Center
11.2020 - 02.2023
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
Section 8 Specialist II
Homestead Housing
06.2019 - 09.2020
- Optimized resource allocation by accurately calculating rent adjustments based on family income changes.
- Conducted thorough eligibility assessments to ensure accurate placement of families in suitable housing units.
- Ensured timely communication of program updates to stakeholders through well-organized meetings and written correspondence.
- Tracked progress toward affordable housing goals through detailed reporting mechanisms and data analysis techniques.
- Assisted in the development of policies and procedures for Section 8 program administration, improving overall efficiency.
- Coordinated move-in processes for new tenants, resulting in a smooth transition into their new homes.
- Reduced application processing time by implementing effective organizational strategies for managing paperwork.
Property Manager
Carrfour Supportive Housing
03.2014 - 01.2019
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with 4 maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Handled 220 tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Managed 2 properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Followed up on delinquent tenants and coordinated collection procedures.
Education
GED -
Kittrell JobCorp Center
Kittrell, NCNo Degree - Culinary Arts
Miami Killian
Miami, FL06-1994
Skills
- Medicaid compliance
- Claims processing
- Benefits coordination
- Healthcare policy analysis
- Data-driven decision making
- Case management
- Regulatory knowledge
- Process optimization
Timeline
Healthcare Benefits Coordinator
Maximus Call Center
01.2025 - 03.2025
Remote Medicaid Specialist
Accenture Solutions
09.2023 - 12.2024
Remote Unemployment Representative
Maximus Call Center
11.2020 - 02.2023
Section 8 Specialist II
Homestead Housing
06.2019 - 09.2020
Property Manager
Carrfour Supportive Housing
03.2014 - 01.2019
GED -
Kittrell JobCorp Center
No Degree - Culinary Arts
Miami Killian