Tamesha Moss
Buffalo,NY
Summary
Calm customer service representative with 10 + years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
CarMax
09.2022 - Current
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
Door Sales Representative
T.O.P Marketing Group
09.2021 - 08.2022
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Dasher
DoorDash
07.2021 - 08.2022
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Immediately addressed problems with customers to promote speedy resolution.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
Education
High School Diploma -
Kensington H.S
Buffalo, NY06.2004
Skills
- Customer service-focused
- Clerical
- People skills
- Conflict resolution
Timeline
Customer Service Specialist
CarMax
09.2022 - Current
Door Sales Representative
T.O.P Marketing Group
09.2021 - 08.2022
Dasher
DoorDash
07.2021 - 08.2022
High School Diploma -
Kensington H.S
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