Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tamesha Tyler

Richmond,VA

Summary

Experienced Treasury Operations Specialist well-versed in gathering data, developing databases and generating reports in a high paced environment Detail-oriented and systematic with excellent follow-through and a superior work ethic. Excellent communication, project management and problem-solving abilities. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Elderly Caregiver

At Home Care Staffing
05.2022 - Current
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.

Fraud & Dispute Operations Specialist

Capital One
05.2022 - Current
  • Reviewed reports and individual transactions with exceptional attention to detail to uncover possible fraudulent activity.
  • Handled 50+ customer interactions per day, giving detailed, personalized, and polite service and excellent communication to ensure customer retention and satisfaction.
  • Summarized all key information regarding investigations into detailed report for delivery to customers with precise response times.
  • Analyzed high volumes of data to find patterns of fraud and anomalies with ability to meet deadlines for reporting.
  • Produced detailed reports of dispute investigations from submission to completion with attention to time sensitivity and presented findings to senior management.
  • Implemented internal controls to maintain integrity and accuracy of financial records.
  • Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
  • Proven track record of success with 95% effectiveness in preparation and filing of disputes.
  • Proficient in Google sheets to create team calendars and metric spreadsheets for accurate tracking.
  • Kept up to date on industry information, system changes, network rules and compliance issues.

Customer Service Operations Specialist

Penske Truck Leasing
08.2021 - 05.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, with exceptional attention to detail.
  • Provided excellent customer care and communication by responding to requests, assisting with product selection and handling ordering functions.
  • Precise response to inquiries and requests from prospective customers.
  • Maintained and managed customer files and high volume databases.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained 2 personnel regarding company operations, policies and services.

Education

Certification - Automotive Technology

NASCAR Technical Institute
Mooresville, NC
11.2019

High School Diploma -

HIGHLAND SPRINGS HIGH SCHOOL
Highland Springs, Virginia
06.2018

Skills

  • High-Volume Environments
  • Policy and Procedure Adherence
  • Database Management
  • Document and Records Management
  • Data Analysis
  • Case Management
  • Reporting
  • Customer Satisfaction
  • Time Management
  • Google Sheets
  • Google Docs
  • Dependable and Responsible
  • Patient Care
  • Daily living assistance
  • Multitasking and Organization
  • Personal Hygiene Assistance
  • Basic Housekeeping
  • Housekeeping
  • Meal Preparation

Certification

  • 2022-CPCT/A - Patient Care Technician/Assistant

Timeline

Elderly Caregiver

At Home Care Staffing
05.2022 - Current

Fraud & Dispute Operations Specialist

Capital One
05.2022 - Current

Customer Service Operations Specialist

Penske Truck Leasing
08.2021 - 05.2022

Certification - Automotive Technology

NASCAR Technical Institute

High School Diploma -

HIGHLAND SPRINGS HIGH SCHOOL

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Tamesha Tyler