Tamesha Whittker
Bedford,United States
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
7
7
years of professional experience
Work History
manager
cirlium stone logistic llc
cleveland, united states
01.2022 - 06.2023
- Succeeded in selecting carriers, negotiating contracts, and achieving competitive rates.
- Planned and monitored inbound deliveries
- Managed and oversaw logistics, warehouse operations, transportation functions, and customer service.
- Ensuring exceptional customer service by promptly addressing issues
- Aligned logistics activities with company protocols and operational strategies by fostering interdepartmental collaboration.
- Evaluating budgetary allocations and expenses
- Enhanced performance through evaluation and modification of metrics
Sales Associate/Retention Agent
Sutherland Global
Mandeville, Jamaica
09.2020 - 12.2021
- Ensured top-notch customer service was delivered to clients
- Developed better engagement by answering inquiries
- Consistently achieved sales targets and exceeded performance metrics
- Achieved favorable outcomes through successful negotiations with customers for business retention and contract renewal
- Effectively promoted the company's products or services through unparalleled customer service.
- Evaluated patterns and trends in customer behavior.
- Generated reports on customer complaints
- Developed effective strategies by analyzing customer input
- Delivered presentations and composed reports
- Fostered excellent relationships between clients and colleagues
Office administrator
MAE construction
manchester, Jamaica
11.2018 - 09.2020
- Administered accurate and timely payroll calculations
- Managed incoming calls and directed them appropriately
- Streamlined appointment organization and scheduling process
- Organized and facilitated corporate events, making comprehensive notes
- Managed the creation and transmission of various forms of written communication such as emails, memos, letters, and faxes.
- Developed and oversaw file systems
- Streamline office supply management to ensure cost-effectiveness
- Ensured regular updates to contact lists for all relevant parties
- Managed creditor payments to ensure timely processing.
- Maintained effective communication with debtors to resolve payment issues.
Money Remittance Specialist
western union
Mandeville, Jamaica
10.2017 - 06.2018
- Maintaining records of all transactions for accounting purposes
- Processing outgoing wire transfers and confirming incoming transfers
- Validating all documents that are required to complete each transaction
- Reviewing all transactions for potential scams or any other irregularities
- Reconciling all accounts to make sure that they agree with the bank’s records
- Processing transactions to local and international recipients
- Maintaining database for customer accounts, including transaction histories and balances
customer service consultant
Sutherland
Mandeville, Jamaica
12.2016 - 03.2017
- Ensured smooth communication between customers and the contract company for prompt issue resolution
- Addressed customer concerns with timely and accurate information
- Ensured accurate and efficient handling of customer transactions
- Enhanced customer data entry precision and speed
- Successfully updated and modified customer accounts as required
- Ensured effective processing of customer returns and resolution of complaints
- Consistently updated and organized records documenting all customer interactions.
- Achieved high levels of customer satisfaction by referring them to appropriate individuals
- Maximized sales by identifying potential for up-selling and cross-selling complementary products
Education
BSc Business Administration -
UNIVERSITY OF THE COMMONWEALTH CARIBBEAN (UCC)
01-2020
CARIBBEAN ADVANCED PROFICIENCY EXAMINATION (CAPE) -
Knox Community College
01-2014
Skills
- Business Development
- Marketing
- Performance Management
- Operations Management
- Business Administration
- Strategic Planning
- Financial Management
- Sales Techniques
- Product Management
- Sales management
- Business Planning
- Negotiation
- Customer Relationship Management (CRM)
- Staff Management
- Budget Control
- Team Leadership
- Analytical Skills
- Contract Negotiation
- Documentation And Reporting
- Human Resources Management
- Problem-Solving
- Computer Skills
- MS Office
- Multitasking
- Organizational Skills
- Work Planning and Prioritization
- Complex Problem-Solving
- Schedule Preparation
- Verbal and written communication
- Time Management
- Customer Service
- Budget Management
Activities
- Surfing the internet
- Playing and watching sports
- Reading and research
- Watching documentaries and Sci-fi shows
- Volunteering
- Gym workout
- Outdoor activities such as camping and hiking.
References
Available upon request
Timeline
manager
cirlium stone logistic llc
01.2022 - 06.2023
Sales Associate/Retention Agent
Sutherland Global
09.2020 - 12.2021
Office administrator
MAE construction
11.2018 - 09.2020
Money Remittance Specialist
western union
10.2017 - 06.2018
customer service consultant
Sutherland
12.2016 - 03.2017
BSc Business Administration -
UNIVERSITY OF THE COMMONWEALTH CARIBBEAN (UCC)
CARIBBEAN ADVANCED PROFICIENCY EXAMINATION (CAPE) -
Knox Community College
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