Tameshia Neal
Riviera Beach,FL
Summary
Dynamic makeup artist with extensive customer service experience at Community Choice Financial Inc. Expertise in creative makeup application and client relationship management. Demonstrated success in implementing effective sales strategies while maintaining high sanitation standards in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Makeup Artist
Self Employed Services
05.2019 - Current
Customer Service Representative
Community Choice Financial Inc.
06.2017 - 04.2020
- Resolved customer inquiries through various communication channels, ensuring satisfaction and retention.
- Managed order processing using CRM software, improving response times and accuracy.
- Led team meetings to discuss service strategies and improve customer interaction standards.
- Trained new staff on best practices for addressing customer concerns and utilizing tools effectively.
- Collaborated with cross-functional teams to enhance product knowledge and service delivery.
- Implemented feedback mechanisms to gather insights from customers, driving service improvements.
- Analyzed customer feedback trends to identify areas for process enhancement and training needs.
- Developed training materials aimed at improving team efficiency in handling complex customer issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Store Manager
Murphy USA Gas Station
09.2013 - 02.2016
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and developed team members to enhance customer service and sales performance.
- Implemented inventory management practices, reducing stock discrepancies and improving turnover rates.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Oversaw visual merchandising standards, creating an inviting shopping environment for customers.
- Collaborated with management on promotional strategies, driving increased foot traffic and sales growth.
Head Teller
TD Bank
04.2010 - 11.2013
- Supervised daily operations of teller line, ensuring compliance with bank policies and procedures.
- Trained and mentored new tellers, promoting best practices in customer service and cash handling.
- Resolved complex customer inquiries, enhancing satisfaction and retention through effective problem-solving.
- Implemented process improvements for cash management, increasing efficiency in balancing and reporting activities.
- Led team meetings focused on sharing updates, addressing challenges, and fostering a collaborative work environment.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
Zone Manger/ Front End Customer Service
Walmart
06.2006 - 02.2011
- Led cross-functional teams to implement operational strategies improving efficiency across multiple zones.
- Developed and executed training programs enhancing staff performance and operational knowledge.
- Analyzed market trends to optimize resource allocation and improve service delivery in assigned regions.
- Collaborated with senior management to align regional objectives with overall business strategy.
- Mentored emerging leaders fostering professional growth and developing future management talent.
- Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for Type company.
- Fostered open communication between staff members by holding regular team meetings and encouraging feedback from all levels of the organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Palm Beach Gardens High School
Seal Beach, CA05.2006
Skills
- Makeup application
- Client relationship building
- Creative makeup application
- Social media content
- Client consultations
- Detail-orientated
- Relationship building
- Sales strategy
- Editorial makeup
- Sanitation practices
Accomplishments
I’ve been a makeup artist for over a decade, managing to work for multiple companies simultaneously. As I honed my craft, I gained valuable insights that helped me thrive in my own business. Eventually, I decided to become a full-time makeup artist, dedicating my time solely to my craft.
Timeline
Makeup Artist
Self Employed Services
05.2019 - Current
Customer Service Representative
Community Choice Financial Inc.
06.2017 - 04.2020
Assistant Store Manager
Murphy USA Gas Station
09.2013 - 02.2016
Head Teller
TD Bank
04.2010 - 11.2013
Zone Manger/ Front End Customer Service
Walmart
06.2006 - 02.2011
Palm Beach Gardens High School
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