Tameshia Thomas
Byron,GA
Summary
I have experience as a customer service associate team leader with over 7 years of experience and I regularly coordinate the work of this position. I am proficient in various means of communication to include Microsoft Outlook, Microsoft Excel, PowerPoint and the inbound outbound call center. I am a results-driven team player and leader with proven record of working effectively with a multicultural and diverse personnel. Thrive in challenging, high-pressure, and stressful environments. Excellent communication and organization skills.
I currently work for Robins Airforce Base where I regularly perform Janitorial Service for the 78th Medical Clinic, however I am very passionate for customer service relations, customer issue and problem solving and commercial driving. Because of my skills, training and passion for Customer Service I would love to interview with you.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate Manager
Chick-fil-A
Savannah-Byron, Georgia
09.2018 - 09.2021
- Dedicated and skillful customer service manager with extensive experience in retail and food services
- Consistently achieve record-high customer satisfaction ranking, improvements to the bottom line and turnaround of underperforming operations
- Responsible for ensuring the workstations and dining area are clean and sanitized
- I independently set up, section, brand and restock food
Licensed Insurance Agent-Property and Casualty
GEICO
Macon, GA
10.2021 - 02.2023
- Resolved disputes between customers and insurers by researching and interpreting policy language.
- Maintained accurate records of client information including contact details and policy changes.
- Maintained up-to-date knowledge of new developments in the field of casualty insurance products and services.
- Payment Processing and Collection
- Retention
Commercial Truck Driver
Swift Transportation
Atlanta, GA
02.2024 - 08.2024
- Maintained accurate daily logs of travel activities.
- Delivered goods to customers in a timely manner.
- Communicated with dispatchers regarding route changes due to traffic or weather conditions.
- Conducted routine maintenance checks on vehicles according to established guidelines.
- Ensured compliance with DOT regulations, such as hours of service, weight limits.
- Recorded all deliveries accurately on paperwork provided by customer.
- Provided excellent customer service when delivering products or services.
- Managed time efficiently by planning routes ahead of time based on delivery orders.
Education
Commercial Driving Academy
Macon Georgoa03-2023
High School Diploma With Distinction -
Peach County High School
Fort Valley, GA05-2007
Skills
- Flexible in work schedule
- Inbound and Outbound Calling
- Customer Support
- Customer Service
- Pre- and post-trip inspections
- Vehicle inspections
- Accurate records and reports
- Safe Driving Practices
- Pickups and drop offs
- Product delivery
- Tractor trailer driving experience
- Clerical Support
- Customer Complaint Resolution
Introduction
I have experience as a customer service associate manager with over 12 years of experience and I regularly coordinate the work of this position. I am proficient in various means of communication to include Microsoft Outlook, Microsoft Excel, PowerPoint and the Telephone. Results-driven team player and leader with proven record of working effectively with a multicultural and diverse personnel. Thrive in challenging, high-pressure, and stressful environments. Excellent communication and organization skills. Because of this I would love to interview with you.
References
- Shereka Holley, (478)207-4184 Church Aquaintence
- Carlita Whitehead, (478)213-2595, thomas_carlita@yahoo.com Personal Reference
- Takia Hall, (912)532-0068, Takia.hall_2006@yahoo.com Personal Reference
- Taneisha Morgan: Professional Reference Janitorial Services Supervisor (478) 396-3951
655 7th St Bldg 700 Robins, Ga. 31098
Accomplishments
- I received a $2,500 Leadership Scholarship from Chick-Fil-A
- Certificate of Completion of a rigorous training course from GEICO
- Certificate of Completion from Commercial Driving Academy
Certification
Property and Casualty License Issued 11/2022
Commercial Drivers License Issued 3/2023
Current Job
Robins Airforce Base-78th Medical Clinic
Titan Facility Services
• Clean the interior of buildings including floors, carpet, rugs, windows and walls
• Disinfect commonly used items like desks, door handles, office tools, exam rooms and phones
• Empty trash and recycling bins
• Stock and maintain supply rooms
• Perform minor repairs on machinery, equipment and tools
• Vacuum, sweep and mop floors
• Clean and maintain restrooms
• Washing and clean windows and mirrors
• Notify supervisors of unsafe conditions
• Operate floor scrubbers and other equipment
• Dust furniture and fixtures
Timeline
Commercial Truck Driver
Swift Transportation
02.2024 - 08.2024
Licensed Insurance Agent-Property and Casualty
GEICO
10.2021 - 02.2023
Customer Service Associate Manager
Chick-fil-A
09.2018 - 09.2021
Commercial Driving Academy
High School Diploma With Distinction -
Peach County High School
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