Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tameshiana Swanson

Indianapolis,IN

Summary

I am a very hard worker I make sure the people I work with and also the people I am helping are very satisfied. I make sure I get the job done I would call myself a perfectionist because I try to aim only for the best in my work I will not disappoint! Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Anthem
07.2023 - Current
  • Implemented and developed customer service training processes.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Customer Experience Professional

Lowe's
12.2022 - 06.2023
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

Customer Service

Walmart
03.2020 - 12.2021
  • Resolved customer service issues related to pricing or discounts.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Developed customer service scorecards to measure customer service performance.
  • Worked with customer service to handle escalated customer issues.

Education

High School Diploma -

Crispus Attucks Medical Magnet High School
06-2021

Skills

  • Sales closing
  • Call logging
  • Complaint resolution
  • Account updating
  • Resolving issues
  • Interpersonal skills
  • Customer communications
  • Answering questions
  • Customer service
  • Professional phone voice
  • Inbound phone calls
  • Calm disposition

Timeline

Call Center Representative

Anthem
07.2023 - Current

Customer Experience Professional

Lowe's
12.2022 - 06.2023

Customer Service

Walmart
03.2020 - 12.2021

High School Diploma -

Crispus Attucks Medical Magnet High School
Tameshiana Swanson