Summary
Overview
Work History
Education
Skills
Timeline
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Tamesia Akrey

Lakeland

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Tax Collector for Polk County
11.2023 - Current
  • Assisted customers with inquiries and resolved issues promptly.
  • Learned and utilized customer service software to manage support tickets effectively.


  • Handled cash transactions accurately during customer interactions.
  • Maintained knowledge of company policies and procedures to address customer needs.
  • Adapted quickly to changes in product offerings and promotions for effective communication.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Office Coordinator/DMV Title Clerk

DriveTime Used Cars
03.2017 - 06.2023
  • Coordinated office operations to enhance workflow efficiency and team productivity.
  • Managed scheduling and logistics for meetings, ensuring timely communication across departments.
  • Assisted in maintaining office supplies inventory, optimizing procurement processes to reduce costs.
  • Implemented filing systems and organized documents for easy retrieval and improved data management.
  • Supported onboarding initiatives by preparing materials and facilitating new employee orientation sessions.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.

Staff Coordinator/Trainer Coordinator

Walt Disney Parks and Resorts
06.2012 - 03.2017
  • Coordinated staff schedules, ensuring optimal resource allocation and coverage across departments.
  • Implemented process improvements, enhancing workflow efficiency and reducing response times for internal requests.
  • Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Developed training materials and conducted workshops for new staff onboarding.
  • Maintained 10 locations and up to 100 cast members ensuring staff understands what is expected from them

Education

Bachelor of Arts - Behavioral Sciences

University of Phoenix
Tempe, AZ
05-2022

High School Diploma -

Youthbuild Of Philadelphia Charter School
Philadelphia, PA
06-1999

Skills

  • Data entry
  • Critical thinking
  • Customer service
  • Active listening
  • Product knowledge
  • Administrative support
  • Staff training
  • Store maintenance
  • Staff education and training
  • Retail store support
  • Microsoft Office Suite
  • Customer satisfaction measurement

Timeline

Customer Service Representative

Tax Collector for Polk County
11.2023 - Current

Office Coordinator/DMV Title Clerk

DriveTime Used Cars
03.2017 - 06.2023

Staff Coordinator/Trainer Coordinator

Walt Disney Parks and Resorts
06.2012 - 03.2017

Bachelor of Arts - Behavioral Sciences

University of Phoenix

High School Diploma -

Youthbuild Of Philadelphia Charter School

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