Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tameson L. Huff

Pekin,Il

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

14
14
years of professional experience

Work History

Program Administrator/Program Manager

Symphony AI Industrial
Poulsbo, WA
01.2022 - 09.2022
  • Frequently engaged with customer accounts in account manager capacity
  • Created and entered projects and sales orders for services/orders into NetSuite
  • Set up time and expense projects in NetSuite
  • Managed time entry reminders for all department employees
  • Approved timecards and filled out timecards for employees with their work information
  • Service pricing
  • Managed and administered workflows, Analyst workflows which is managed using Customer Workflow Portal (VDC)
  • Interface with Customers, Sales, and Professional Services team members to effectively renew Watchman Services Program
  • Created process and procedures for different systems that were used

Patient Account Support Representative

Conifer Health solutions
Bremerton, WA
07.2020 - 01.2022
  • Process and manage patient medical claims
  • Responsible for printing up medical claims received from doctor’s offices and hospitals and sending to insurance companies
  • Printing medical records to send to insurance company for payment
  • Work appeals process and provide further information to insurance company to prove services were adequate and necessary for patient
  • Follow HIPAA regulations to ensure confidentiality and security of patient health records.

Warranty Administrator and Rental Clerk

Advantage Nissan
Bremerton, WA
09.2019 - 02.2020
  • Customer care Advocate
  • Interpreted customer’s experience at Nissan
  • Identified Key process Improvements
  • Contacting service customers to see how their overall experience was within service department
  • Developed, implemented and monitored strategies to enable dealership managers to use all customer satisfaction reports and other analysis data to bring change
  • Made sure all training for employees is up to date, if not then get them time to do their training’s,
  • As Warranty Administrator, verified all service repair orders are submitted within timely manner and make corrections that need to be made for service department to be reimbursed by Nissan
  • Rented cars to service customers that have their vehicle in for service
  • Met with car shops to advertise rental department
  • Ask them to refer us to their customers.

Owner Loyalty Manager, Title Clerk Warranty Administrator

Kirkland Nissan
Kirkland, WA
12.2018 - 08.2019
  • Customer Care Advocate
  • Interpreted customer’s experience at Nissan
  • Identified Key process Improvements
  • Contacting service customers to see how their overall experience was within service department
  • Developed, implemented and monitored strategies to enable dealership managers to use all customer satisfaction reports and other analysis data to bring change
  • Made sure all training for employees is up to date, if not then get them time to do their training’s,
  • As Warranty Administrator, verify all service repair orders are submitted within timely manner and make corrections that need to be made for service department to be reimbursed by Nissan
  • Answered service calls and make appointments for customers
  • Verified customers are signed up for One to One Rewards to use towards their next service
  • Entered new inventory into system, open pre-delivery inspection before are put out

Owner Loyalty Manager/Internet Manager

Campbell Nissan
Everett, WA
10.2017 - 09.2018
  • Customer Care Advocate
  • Interpreted customer’s experience at Nissan
  • Identified Key process Improvements
  • Contacting service customers to see how their overall experience was within service department
  • Monitored Social Media Responses and contact customer to correct any issues
  • Developed, implemented and monitored strategies to enable dealership managers to use all customer satisfaction reports and other analysis data to bring change
  • Communicated with management about what changes need to be implemented
  • Monitored and arranged for customer satisfaction training using training manuals and materials
  • Conduct new employee orientation
  • Used Customer Relationship Monitor: to monitor customer requests about vehicles
  • Responded to customer inquiries for vehicles, set up appointments for customer to meet with sales representative
  • Followed up with all customer inquiries and continue open lines of communication.

Business Analyst/Manager

AT&T Mobility
Bothell, WA
04.2006 - 06.2016
  • Provided high-quality, hands-on customer service and support through social media venues
  • Reviewed and respond to incoming tweets, Facebook posts, email, and forum posts
  • Assisted customers with product and service issues as well as social media inquiries
  • Communicated with customers, determining and resolving individual problems efficiently
  • Called and verified customer information as needed to troubleshoot concerns and issues
  • Addressed cases quickly and close out issues as soon as issues are resolved
  • Followed up with customers and document any problems with corrective procedures as needed
  • Consulted with upper management to provide business updates and process recommendations
  • Conducted data analysis for performance management and verification reporting for stakeholders
  • Provided input on impacts and solutions to improve customer experience and process efficiency
  • Assisted development and implementation of processes and evaluate training documentation
  • Oversaw multiple projects ensuring on-time completion and achievement of objectives
  • Generated weekly reports, identifying any errors to bridge gap between departments successfully
  • Contributed to $279k team cost savings year to date through Offline Service Verification Unit pre-audit process.

Education

Bachelors of Science - Business Management/E-Business Management

University of Phoenix
Tempe, AZ
06.2016

Skills

  • Providing highest standards of customer service, addressing and resolving individual issues
  • Microsoft Windows and Office including Word, Excel, PowerPoint, and Outlook
  • Kana, Business Objects, Telegence, Phoenix, Snooper, Salesforce, Kronos, ELead1, NNANET, Dealer Logix, and DBS, PeopleSoft, Data Entry
  • Epic, ACE (DOS Program), VIWeb, Epremis
  • VDC, NetSuite, Watchman Reliability Portal
  • Employee Work Scheduling
  • Policy Management
  • Administrative Support
  • Performance Quality Assurance
  • Complex Problem-Solving
  • System and Program Efficiency
  • Administration Knowledge
  • Policy and Procedure Improvement
  • Six Sigma Methodologies

Accomplishments

  • Six Sigma Greenbelt Certification
  • Project Management Courses:
  • Overview of Project Management
  • Initiating a Project
  • Planning Project Scope
  • Planning Project Activities
  • Planning Project Costs
  • Executing a Project
  • Controlling a Project

Timeline

Program Administrator/Program Manager

Symphony AI Industrial
01.2022 - 09.2022

Patient Account Support Representative

Conifer Health solutions
07.2020 - 01.2022

Warranty Administrator and Rental Clerk

Advantage Nissan
09.2019 - 02.2020

Owner Loyalty Manager, Title Clerk Warranty Administrator

Kirkland Nissan
12.2018 - 08.2019

Owner Loyalty Manager/Internet Manager

Campbell Nissan
10.2017 - 09.2018

Business Analyst/Manager

AT&T Mobility
04.2006 - 06.2016

Bachelors of Science - Business Management/E-Business Management

University of Phoenix

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Tameson L. Huff