Tametha Harvey
Everett,WA
Summary
Customer-focused professional with extensive experience at Massage Envy, excelling in front desk operations and client relations. Proven ability in effective time management and sales proficiency, fostering loyalty and enhancing customer satisfaction. Skilled in appointment scheduling and maintaining accurate financial records, ensuring seamless business operations.
Overview
34
34
years of professional experience
Work History
Front Desk Associate /Sales Associate
Massage Envy
07.2021 - 10.2025
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing client inquiries and resolving concerns promptly.
- Educated clients on services offered, promoting membership plans and retail products effectively.
- Trained new staff on front desk procedures and customer service best practices.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Licensed Barber
Earls Barbershop
07.2016 - 08.2019
- Delivered high-quality haircuts and grooming services tailored to client preferences.
- Maintained cleanliness and sanitation standards in work area and tools.
- Developed strong relationships with clients, fostering a loyal customer base.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Counted and documented opening and closing cash amounts daily.
Professional Barber
Male Image Barbershop
09.1991 - 06.2015
- Provided exceptional grooming services, enhancing client satisfaction and repeat business.
- Assisted with administrative tasks such as answering phone calls, managing correspondence, and maintaining accurate client records to support smooth business operations.
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards to ensure client safety and comfort.
- Helped clients feel relaxed and improved experiences with use of scalp massage and related treatments.
- Counted and documented opening and closing cash amounts daily.
Education
High School Diploma -
Lake Washington
Kirkland, WA06-1985
Certificate/ License - Cosmetology
Lake Washington Votech
Kirkland, WA05-1985
Skills
- Effective time management
- Problem-solving skills
- Active listening
- Customer engagement
- Scheduling appointments
- Accurate drawer balancing
- Customer relations
- Credit and cash payments
- Front office administration
- Sales proficiency
- Collaborative teamwork
- Analytical problem-solving
Timeline
Front Desk Associate /Sales Associate
Massage Envy
07.2021 - 10.2025
Licensed Barber
Earls Barbershop
07.2016 - 08.2019
Professional Barber
Male Image Barbershop
09.1991 - 06.2015
High School Diploma -
Lake Washington
Certificate/ License - Cosmetology
Lake Washington Votech