Tametka Moore
Mesquite,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Quality Assurance Analyst
Bank of America
04.2023 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Handled cash flow, debit and interest schedules and bank accounts.
Closer
Bank of America
01.2022 - Current
- Review files in my pipeline
- Create a folder for each customer profile
- Communicate with the title to correspond about closing date
- Prepare closing documents and calculate fees into our system
- Send off wire to title companies
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
Loan Officer
SBA
03.2022 - 12.2022
- Reviewing 4506 C, loan application, bank statements, Driver's Licenses and etc
- Approve/Decline Corresponding with borrowers via phone and email Request and send forms
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Foreclosure Specialist
Ameri home
11.2018 - 06.2021
- Managing a portfolio of assets in various stages of foreclosure
- Preparing foreclosure request and documents for approval
- Handle loans in Foreclosure from the time of Attorney referral to Foreclosure sale
- Requesting and validating legal documents from third party vendors
- Knowledge of FNMA, FHLMC, FHA and VA portal
- Transfer acquired collateral into REO and/or remarketing portfolio
- Knowledge of Black Knight Loan Sphere, Tempo FHA connections and MSP
- Conduct a complete review of the file to ensure all default timelines are met
- Worked as a back up lead to assist with escalations and training
AVP Foreclosure Specialist
Bank of America
04.2010 - 09.2018
- Processed documents working in LPS
- Reviewed SOT, AOM, Conflict waivers, Danger letters and scrivener affidavit and more
- Verified documents for accuracy before signing them as the AVP
- Assisted customers with reverse mortgage process
- Responsible for setting up foreclosure sales
- Corresponded with attorneys via phone and email
- Verified loans with using LPS AS400
- Ran SCRA and bankruptcy searches
- Reviewed loan modifications
- Ensured compliance with all state and investor requirements
- Prepared documents for closing
- Implemented bank policy and regulations
- Offered recommendations to streamline for the benefit of the company and customer
Education
Associates - Arts
Collin College
Skills
- Data Collection
- Target Achievement
- Objection handling
- File Management
- Customer service and support
- Writing and verbal communication
- Document Review
- Issue Resolution
- Closing meeting scheduling
- Attention to Detail
- Time Management
- Adaptability and Flexibility
Timeline
Quality Assurance Analyst
Bank of America
04.2023 - Current
Loan Officer
SBA
03.2022 - 12.2022
Closer
Bank of America
01.2022 - Current
Foreclosure Specialist
Ameri home
11.2018 - 06.2021
AVP Foreclosure Specialist
Bank of America
04.2010 - 09.2018
Associates - Arts
Collin College
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