Tametria Daugherty
Olive Branch,MS
Summary
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
34
34
years of professional experience
Work History
Lead DC
Milwaukee Tool
Olive Branch, MS
06.2025 - Current
- Oversee daily operations of the distribution center to ensure efficient workflow and timely order fulfillment.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Lead and mentor a team of warehouse associates, promoting a culture of safety, accuracy, and productivity.
- Coordinate with cross-functional teams to optimize inventory management and reduce operational costs.
- Implement and monitor performance metrics to drive continuous improvement and achieve departmental goals.
- Ensure compliance with company policies and industry regulations to maintain a safe and organized work environment.
- Develop and execute strategies to enhance customer satisfaction and support business growth objectives.
- Conduct regular training sessions to enhance team skills and maintain high standards of service delivery.
- Collaborate with senior management to develop and implement process improvements and innovative solutions.
- Develop and implement inventory tracking systems to enhance accuracy in stock management.
Gatekeeper/Customer Service Rep
Milwaukee Tool
04.2024 - 06.2025
- Managed access control and monitored entry points to ensure security at Milwaukee Tool facilities.
- Managed over 25 incoming emails, calls per day from customers
- Provided exceptional customer service by addressing customer inquiries, resolving issues, and maintaining a high level of customer satisfaction.
- Coordinated with various departments to facilitate efficient visitor registration and contractor check-ins.
- Maintained accurate records of all incoming and outgoing personnel and visitors to support security protocols.
- Utilized company software systems to update customer accounts and process service requests promptly.
- Handled multi-line phone systems, directing calls to appropriate departments and providing information as needed.
- Assisted in emergency response procedures, acting swiftly to secure premises and ensure personnel safety.
- Collaborated with the security team to develop and implement security measures and access control procedures.
- **Conduct regular audits of security protocols to ensure compliance with industry standards.**
Warehouse Material Handler
Carrier
Collierville, TN
01.2024 - 04.2024
- Managed inventory and processed incoming shipments, maintaining accurate stock levels and facilitating prompt distribution of materials within the warehouse.
- **Utilize warehouse management systems to track inventory levels and streamline order processing.**
- **Execute quality control checks on incoming shipments to ensure compliance with specifications.**
Customer Service Representative/Cash Office Assistant
HomeGoods, TJX Companies
Olive Branch, MS
08.2023 - 01.2024
- Facilitate customer transactions, including payments and returns, ensuring a seamless checkout experience.
- Monitor and reconcile daily cash flow to maintain accuracy in financial reporting.
- Uphold strict adherence to legal and company policies pertaining to cash handling procedures.
- **Educate customers on product features and promotions to enhance their shopping experience and satisfaction.**
- **Resolve customer complaints by employing problem-solving techniques to ensure timely and effective solutions.**
Assistant Finance Director/Accounts Payable/Administrative Records Clerk
Marshall County School District
Holly Springs, MS
10.2014 - 07.2023
- Managed the preparation of key financial documents, ensuring accuracy in balance sheets, income statements, and cash flow statements.
- Facilitated the transition to new accounting software by developing and conducting comprehensive training programs for staff.
- Enhanced organizational efficiency by streamlining financial processes and improving document preparation workflows.
- Conduct audits of financial records to ensure compliance with state regulations and district policies.
Customer Service Representative
Macy's
Collierville, TN
08.2012 - 10.2014
- Managed inventory and maintained visual standards by restocking shelves and organizing displays to enhance the overall shopping experience.
- Provided customer service by processing returns and resolving complaints, ensuring a high level of customer satisfaction.
Hourly Supervisor
Wal-Mart
Holly Springs, MS
09.1995 - 04.2012
- Managed customer inquiries and resolved service issues to maintain satisfaction levels.
- Coordinated merchandise ordering and display arrangement to optimize store presentation.
- Assisted with merchandise unloading and inventory management, ensuring stock availability.
Call Center Customer Service Specialist
Thomas & Betts Corporation
Byhalia, MS
04.1992 - 09.1995
- Resolved customer inquiries by delivering information on product features, pricing, and availability, ensuring a high level of service and customer satisfaction.
- Efficiently managed order placements and addressed escalated customer concerns, contributing to the maintenance of positive client relations.
Education
Bachelor of Science - BUSINESS MANAGEMENT
University of Phoenix
Memphis, TN07.2011
Skills
- Decision-Making
- Attention to Detail
- QuickBooks Experience
- Cash Flow Management
- Accounts Payable
- Bill Payment and Recordkeeping
- Communication Skills
- Problem-Solving
- Customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Dependable and responsible
Timeline
Lead DC
Milwaukee Tool
06.2025 - Current
Gatekeeper/Customer Service Rep
Milwaukee Tool
04.2024 - 06.2025
Warehouse Material Handler
Carrier
01.2024 - 04.2024
Customer Service Representative/Cash Office Assistant
HomeGoods, TJX Companies
08.2023 - 01.2024
Assistant Finance Director/Accounts Payable/Administrative Records Clerk
Marshall County School District
10.2014 - 07.2023
Customer Service Representative
Macy's
08.2012 - 10.2014
Hourly Supervisor
Wal-Mart
09.1995 - 04.2012
Call Center Customer Service Specialist
Thomas & Betts Corporation
04.1992 - 09.1995
Bachelor of Science - BUSINESS MANAGEMENT
University of Phoenix