Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Entrepreneur
NVME Clothing
04.2016 - Current
Established successful startup by researching market opportunities, creating business plan, and securing funding.
Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
Enhanced customer loyalty through exceptional customer service and personalized recommendations.
Flight Attendant
Envoy Air Inc An American Airlines Company Group
04.2016 - 09.2016
Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Maintained safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Collaborated with fellow crew members to deliver seamless travel experience for passengers on domestic and international flights.
Office Specialist
Progressive Community Health Centers - Westside Healthcare Association
03.2014 - 04.2016
Boosted productivity with expert use of office software, including Microsoft Office Suite and Google Workspace applications.
Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
Assistant Manager
Dots Clothing Store
01.2014 - 04.2014
Responsible for routine opening and closing of daily operations, with deliberate diligence and attention to detail
Contributed in increasing overall store productivity through roles as stocker, personnel supervisor, inventory coordinator and cash handler
Improved customer satisfaction by addressing and resolving complaints promptly.
Sales Associate
Boston Store
01.2010 - 01.2014
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
High School Diploma -
Vincent High School
Milwaukee, WI
06.2004
Skills
Operational planning
Customer Acquisition
Customer Service
Critical thinking abilities
Professional telephone etiquette
Administrative support experience
Training
Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment, and food safety
Timeline
Entrepreneur
NVME Clothing
04.2016 - Current
Flight Attendant
Envoy Air Inc An American Airlines Company Group
04.2016 - 09.2016
Office Specialist
Progressive Community Health Centers - Westside Healthcare Association
03.2014 - 04.2016
Assistant Manager
Dots Clothing Store
01.2014 - 04.2014
Sales Associate
Boston Store
01.2010 - 01.2014
High School Diploma -
Vincent High School
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