Customer-focused professional offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Careful in managing every task with due diligence.
Overview
4
4
years of professional experience
Work History
Cleaner
Club Climaxx
Miami, Florida
08.2021 - Current
Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Maintained cleaning equipment and materials in a safe and sanitary working condition.
Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
Scrubbed walls to remove scuff marks or stains.
Steam-cleaned or shampooed carpets.
Dusted furniture, machines or equipment.
Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
Mall Security
Allied Universal Security Services
Miami, Florida
07.2024 - 03.2025
Checked for safety hazards and took corrective action when needed.
Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Operated communication systems between officers stationed throughout the facility.
Completed incident reports to record security or loss prevention incidents.
Addressed problems quickly and reported clear information while working under minimal supervision.
Identified suspicious activity to determine appropriate response.
Maintained high levels of alertness throughout shifts.
Maintained detailed records of all security-related incidents and activities.
Front Desk Receptionist
Holiday Inn Express Hotel
Miami, FL
07.2023 - 05.2024
Performed data entry into computer systems to maintain accurate records of customer information.
Greeted customers warmly and made them feel welcome.
Answered incoming calls, directed them to appropriate personnel and took messages.
Handled sensitive information in a confidential manner.
Maintained accurate records of guest reservations, cancellations and no-shows.
Informed housekeeping staff of any special requests made by guests.
Fulfillment Associate
Amazon
Hialeah, FL
02.2022 - 07.2023
Packed items according to customer's specifications and requirements.
Ensured timely delivery of orders by coordinating with internal transportation team members.
Operated warehouse equipment, including pallet jacks and forklifts, to move stock efficiently.
Located merchandise from shelves and storage areas to fill orders.
Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.
Managed personal performance metrics, striving for continuous improvement in speed and accuracy.
Communicated effectively with supervisors and team members to address workflow challenges.
Cashier
Madrag
Hialeah, Florida
04.2022 - 09.2022
Welcomed customers, offering assistance to help find store items.
Greeted customers promptly and responded to questions.
Processed customer payments quickly and returned exact change and receipts.
Answered customer inquiries regarding store policies and procedures.
Helped customers find specific products, answered questions, and offered product advice.