TAMEYA LEWIS
Atlanta,GA
Summary
Efficient Front Office Representative known for high productivity and completing tasks with precision. Specialize in customer service, time management, and problem-solving skills. Excel in communication, adaptability, and teamwork to ensure smooth front office operations.
Overview
7
7
years of professional experience
Work History
Front Desk Representative
Atlanta Gastroenterology Associates LLC.
Atlanta, GA
02.2023 - Current
- Greeted customers in a professional and friendly manner.
- Resolved customer complaints promptly and courteously.
- Inputted patient information into computer system accurately and securely.
- Answered incoming calls, directed callers to appropriate personnel and took messages as needed.
- Verified customer identification and processed copayments for services rendered.
Front Desk Specialist
Premier Womens Healthcare
Lithonia, GA
01.2022 - 02.2023
- Maintained compliance with all safety regulations in labeling and storing specimens.
- Built patient experience by explaining collection processes while demonstrating genuine care.
- Performed all necessary handling and centrifugation of samples, with less than 1% of samples lost to human error.
- Followed all phlebotomy safety regulations, including the proper use of PPE, OSHA cleanliness standards, handling of biohazard materials, and blood disposal methods.
Patient Access Representative
Wellstar Atlanta Medical Center South
Atlanta, GA
01.2020 - 01.2022
- Authenticate insurance information, collect copays, and inform 45+ daily patients of their financial obligations.
- Collaborated with the team to troubleshoot and find solutions.
- Processed and verified new patient data within 6-8 minutes, decreasing patient wait time by 9%.
- Ensured 100% client confidentiality by encrypting digital files, shredding old paperwork, and keeping file boxes locked.
Optometrist Assistant
Dr. Blly Thompson O.D.
Atlanta, GA
01.2018 - 01.2020
- Established knowledge of protocols, answering customer inquiries, and reducing wait times by 7+ minutes
- Supervised scheduling of 20+ patients per day according to patient preferences and physician availabilities
- Operated and maintained reception equipment, including phones, scanners, fax machines, printers, and copiers
- Answered calls and emails regarding appointments and clinic hours and returned messages within 24 hours.
Education
Phlebotomy Technician -
Georgia School of Phlebotomy
Skills
- Detail-oriented
- Medical Records
- Patient Communication
- File Management
- Scheduling appointments
- Time Management
- Credit and cash payments
- Front Office Support
- Customer Service
Timeline
Front Desk Representative
Atlanta Gastroenterology Associates LLC.
02.2023 - Current
Front Desk Specialist
Premier Womens Healthcare
01.2022 - 02.2023
Patient Access Representative
Wellstar Atlanta Medical Center South
01.2020 - 01.2022
Optometrist Assistant
Dr. Blly Thompson O.D.
01.2018 - 01.2020
Phlebotomy Technician -
Georgia School of Phlebotomy
Similar Profiles
KRISTIE HINTONKRISTIE HINTON
Front Office Representative at Atlanta Gastroenterology Associates LLC.Front Office Representative at Atlanta Gastroenterology Associates LLC.
Constance BaldwinConstance Baldwin
Certified Medical Assistant at Atlanta Gastroenterology Associates LLC.Certified Medical Assistant at Atlanta Gastroenterology Associates LLC.
Shereka CunninghamShereka Cunningham
TEAM LEAD ENDOSCOPY TECH at Atlanta Gastroenterology Associates LLC.TEAM LEAD ENDOSCOPY TECH at Atlanta Gastroenterology Associates LLC.