Tami Albers
Pocahontas,IL
Summary
Hardworking and reliable Assistant Manager focused on going above and beyond to support team and serve customers. Trained in customer service satisfaction and offering top-notch listening and communication abilities. Motivated to continue to learn and grow as a dedicated professional.
Overview
19
19
years of professional experience
Work History
ASSISTANT MANAGER
Trenton House Restaurant
Trenton, IL
02.2008 - Current
- Selected, trained and carefully supervised staff in to bring in well-qualified, hardworking and diligent employees.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Assisted all personnel with duties and tasks, including filling and making drinks per our half-drink full policy is an empty drink and removed dining ware during high volume periods at restaurant.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Stayed abreast of all federal, state and local regulations and made sure restaurant met food safety standards.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
UNIT SECRETARY
St. Joseph's Hospital and Medical Center
Highland , IL
01.2013 - 06.2016
- Delivered an excellent patient service experience with friendly compassionate and helpful demeanor.
- Compiled complete patient record with all admission, transfer, and discharge information.
- Supported medical unit by answering multi-line phones and providing clerical support.
- Safeguarded the confidentiality of patient information by consistently following patient protection standards.
- Maintained and updated files and records to support efficient daily operations.
- Completed assigned tasks with little or no supervision.
FILE CLERK
PohlmanUSA
Saint Louis, Missouri
03.2009 - 03.2010
- Reviewed files to check for complete and accurate information.
- Scanned and filed forms, reports, correspondence and receipts.
- Retrieved requested files and delivered to appropriate personnel.
- Prepared outgoing packages for pickup by various delivery services.
- Photocopied all correspondence, documents and other printed materials.
- Received and disbursed all incoming mail.
WEIGHT LOSS CONSULTANT
Jenny Craig
Peoria, IL
07.2005 - 02.2008
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with numbers, quotas and goals, resulting in success year over year.
- Supported clients in weight loss using motivational interviewing techniques learned in training.
- Sold programs, products and services to potential clients.
Education
Some College (No Degree) - Computers And Science
Southwestern Illinois College
Belleville, ILSome College (No Degree) - Closed Captioning And Court Reporting
Court Reporting At Home
AlabamaSkills
- Verbal and written communication
- Self-Motivated professional
- Customer Service
- Good listening Skills
- Detail Orientated
- Order Management
- Relationship Building
Timeline
UNIT SECRETARY
St. Joseph's Hospital and Medical Center
01.2013 - 06.2016
FILE CLERK
PohlmanUSA
03.2009 - 03.2010
ASSISTANT MANAGER
Trenton House Restaurant
02.2008 - Current
WEIGHT LOSS CONSULTANT
Jenny Craig
07.2005 - 02.2008
Some College (No Degree) - Computers And Science
Southwestern Illinois College
Some College (No Degree) - Closed Captioning And Court Reporting
Court Reporting At Home
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