Summary
Overview
Work History
Education
Skills
Timeline
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Tami  Boerckel

Tami Boerckel

Summary

Dynamic and detail-oriented professional with a strong background in customer service from Leonardtown Ford Used Cars. Proven ability to cultivate relationships and enhance client satisfaction through active listening and effective problem-solving. A fast learner with exceptional time management skills, committed to delivering results in fast-paced environments.

A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.

Professional with solid experience and well-prepared for academic endeavors. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Skilled in research, time management, and critical thinking, with strong focus on achieving measurable results. Reliable and driven, bringing proactive approach to all tasks and responsibilities.

Experienced with academic research, group projects, and time management. Utilizes research skills to gather and analyze data effectively, contributing to informed decision-making. Knowledge of collaboration techniques ensures successful teamwork and project completion.

Effective Student committed to learning, developing skills in [Area of expertise] and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.

Motivated individual offers strong work ethic and punctuality. Uses organizational and team collaboration skills to improve processes.

Overview

2012
2012
years of professional experience

Work History

Currently I'm a Full Time Student

Na
01.2025 - 2027

Detailing Boats

Self
03.2014 - 2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Car Salesperson

Leonardtown Ford Used Cars
03.2013 - 2013
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Greeted customers on the lot and in the showroom to answer questions about the brand and available inventory.

Nuclear Medicine Assistant

Shah Associates, MD
2009 - 02.2012
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Streamlined communication within team, scheduling and coordinating meetings for all members.
  • Enhanced office efficiency by organizing and maintaining digital and physical filing systems.

Cashier, Assistant Manager

Sunoco Gas Station
05.2006 - 2012
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Scheduling car repairs, made quotes for car repair services.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
  • Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored new cashiers, leading to higher retention rates and increased team performance.
  • Kept orderly and accurate accounting records by monitoring sales documentation.

Bartender

Neptunes
2006 - 05.2006
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.

Waitress, Bartender

Ruby Tuesday
02.2005 - 2006
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Courtesy Caller

Tri-County Service Bureau
12.2004 - 2005
  • Efficiently tracked all call-related information within CRM systems, ensuring accurate data entry for future reference and analysis purposes.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
  • Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
  • Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
  • Called People regarding collection accounts
  • Achieved high-quality communication with customers, using active listening and clear verbal skills to address concerns accurately.
  • Helped the Debt Collectors with their calls and sending out letters
  • Supported team performance by sharing best practices in call handling techniques and problem-solving strategies.

Education

Bachelor of Science - Substance Abuse Counselor

Bryant & Stratton College
Online
01-2027

Associate of Applied Science - Medical Billing And Coding

Bryant & Stratton College
Online
01-2019

GED -

Calvert High School
Prince Frederick, MD
01-1996

Skills

  • Fast learner
  • Positive attitude
  • Time management
  • Attention to detail
  • Punctual and reliable
  • Active listening
  • Active learning
  • Computer skills
  • Energetic and enthusiastic
  • Customer service
  • Complex Problem-solving
  • Ethical awareness

Timeline

Currently I'm a Full Time Student

Na
01.2025 - 2027

Detailing Boats

Self
03.2014 - 2016

Car Salesperson

Leonardtown Ford Used Cars
03.2013 - 2013

Cashier, Assistant Manager

Sunoco Gas Station
05.2006 - 2012

Waitress, Bartender

Ruby Tuesday
02.2005 - 2006

Courtesy Caller

Tri-County Service Bureau
12.2004 - 2005

Nuclear Medicine Assistant

Shah Associates, MD
2009 - 02.2012

Bartender

Neptunes
2006 - 05.2006

Bachelor of Science - Substance Abuse Counselor

Bryant & Stratton College

Associate of Applied Science - Medical Billing And Coding

Bryant & Stratton College

GED -

Calvert High School
Tami Boerckel