CHIEF OPERATIONS MANAGER
ALL INCLUSIVE WORLD, INC.
10.1998 - 11.2022
- Sales
- Customer Service
- Website creation & maintenance
- Data Entry
- Bookkeeping using Quickbooks Pro
- Contract Negotiation
- Designed the entire operation of the business, including creating an MSAccess database to do exactly what was needed in this company
- Hired and trained all staff and fired people when necessary
- Set the procedure for customer service, company standards, and the overall running of the business for every aspect
- MSWord, MSOutlook, MSExcel & MSAccess daily
- Multitasked while discussing with clients on the phone
- Handled all customer complaints, and the company maintained an A+ rating with the BBB from inception through closing date
- Created a healthy, positive work environment for a very hectic workload and was able to maintain very low employee turnover
- Always looked for ways to streamline the business so that there were no tasks were overlooked 2.