Summary
Overview
Work History
Education
Roles And Responsibilities
Timeline
Generic

Tami Caruthers

Independence,MO

Summary

Dedicated Implementation Leader with a proven track record in planning and managing Core Product implementations for new clients and expanding coverages for existing ones. Skilled at collaborating with cross-functional teams, including Sales, Service, and IT, to ensure consistent, timely, and high-quality project delivery. Adept at finalizing plan designs and resolving implementation-related challenges. Committed to exceeding customer expectations.

Overview

21
21
years of professional experience

Work History

National Accounts Implementation Leader

MetLife
Independence, MO
09.2022 - Current
  • Responsible for planning and managing the implementation of Core Products for new clients and adding coverages for existing clients
  • Review sold plans and project timelines with Sales and Service to identify any non-standard provisions or services that may impact cost or MetLife’s ability to meet/exceed customer expectations
  • Partner with business units, including Sales, Service, IT, and other administrative teams, to ensure consistent, timely, and high-quality implementations
  • Prepare, review, and finalize project plans
  • Conduct weekly or periodic status meetings with the Internal Implementation Project Team to review progress and resolve issues
  • Oversee system setup and address any system-related issues associated with new plan installations
  • Support customers with over 5,000 lives.

Implementation Leader

MetLife
Kansas City, MO
01.2017 - 09.2022
  • Facilitate calls with customers and brokers to ensure accurate completion of key deliverables during implementation
  • Conduct in-person meetings with clients
  • Efficiently load administrative systems to ensure precise plan design and customer structure
  • Partner with internal and external stakeholders to achieve high levels of customer satisfaction
  • Recommend and negotiate plan design standards.

Implementation Specialist

MetLife
Kansas City, MO
01.2012 - 01.2017
  • Installed new and additional coverages for clients
  • Managed 20-25 cases simultaneously, ensuring timely completion
  • Processed policy amendment requests using various systems
  • Issued policy and certificate documents to brokers and clients
  • Ensured proper posting of internal premium payments
  • Collaborated with underwriters to resolve policy research requests.

Customer Relation Specialist

MetLife
Kansas City, MO
01.2007 - 01.2012
  • Provided detailed customer service to approximately 50 groups with at least 200 active employees and $100,000 annual premium
  • Built strong partnerships with group Benefits Administrators
  • Fostered relationships with sales offices, brokers, and vendors
  • Conducted account audits and managed delinquent accounts and collections
  • Traveled to meet with sales teams, group insurance owners, and brokers
  • Problem-solved and found solutions for both clients and internal stakeholders.

Education

High School Diploma -

William Chrisman High School
Independence, MO
05-1987

Roles And Responsibilities

  • Contributes to larger, more complex installation projects as part of the implementation project team.
  • Converts clients’ plan participant data to administrative recordkeeping and payment systems.
  • Coordinates responses to day-to-day client service requests during installation and conversion.
  • Negotiates final plan design features and administrative services.
  • Conducts regular status meetings to review progress and address issues.
  • Ensures accurate system setup for new plan installations.
  • Participates in annual debrief projects for continuous improvement.

Timeline

National Accounts Implementation Leader

MetLife
09.2022 - Current

Implementation Leader

MetLife
01.2017 - 09.2022

Implementation Specialist

MetLife
01.2012 - 01.2017

Customer Relation Specialist

MetLife
01.2007 - 01.2012

High School Diploma -

William Chrisman High School

Similar Profiles

CREATE PROFILE
Tami Caruthers