Tami Collins
Las Vegas
Summary
Experienced healthcare administrator with 14+ years in healthcare administration and leadership. Known for strategic planning and improving operational efficiency. Skilled in electronic health records and practice management systems. Successful history in crisis intervention, Patient Access and team leadership. Committed to implementing innovative solutions and enhancing patient care through effective communication and project management.
Overview
14
14
years of professional experience
Work History
Healthcare Administration Unit Lead
Benesys Administrators
08.2016 - Current
- Advise leadership through daily report analysis to support data-driven decision-making and operational efficiency.
- Implement and enforce SOPs for record handling and compliance.
- Strategically plan operations to optimize health records and practice management systems.
- Facilitate client-vendor communication and problem resolution.
- Oversee HR functions including hiring, onboarding, training, and benefits administration.
- Lead workflow audits and apply structured analysis to improve performance and eliminate inefficiencies.
- Organize and lead performance reviews; use metrics to restructure processes and increase productivity.
- Coordinate interdepartmental collaboration to enhance service delivery and innovation.
- Processed medical authorizations for procedures, services, and specialist referrals to ensure timely care.
- Communicated with payers to verify benefits, resolve discrepancies, and expedite approvals in compliance with health plan policies.
Assistant Supervisor Care Coordinator
Loma Linda University
11.2013 - 07.2016
- Delivered patient care and coordinated substance abuse treatment plans.
- Provided crisis intervention and suicide prevention counseling (40+ hours of training).
- Ensured documentation accuracy to support care coordination and compliance.
- Led team training and improved care protocols to streamline workflows and enhance patient transitions.
- Managed staff scheduling and optimized resource allocation through strategic task delegation.
- Facilitated cross-functional briefings to strengthen safety and communication.
- Performed patient access duties, including registration, insurance verification, appointment scheduling, and co-pay collection.
- Maintained HIPAA-compliant records and served as the primary contact for patient intake and service navigation.
- Handled medical authorization requests for outpatient services, inpatient admissions, and referrals, coordinating directly with providers and insurance carriers.
Unit Lead Member Services
Kaiser Permanente
02.2011 - 11.2013
- Directed member service operations, resolved guest issues, and improved response times across channels.
- Mentored staff, ensuring consistent policy adherence and service standards.
- Managed data entry and financial audits to produce reliable reporting.
- Introduced workflow enhancements through dynamic scheduling and resource realignment.
- Spearheaded cross-department service realignment to improve operational cohesion.
- Completed patient access tasks, including pre-registration, eligibility checks, EHR updates, and billing resolution.
- Supported call center operations for inquiries related to services, benefits, and referrals.
- Processed medical authorizations for specialist appointments, diagnostic testing, and procedures—improving turnaround time and patient satisfaction.
- Liaised between providers and health plans to expedite approvals and resolve denials.
Education
Bachelor's Degree - undefined
Grand Canyon University
Phoenix, AZHigh School Diploma - undefined
John Muir High School
Pasadena, CASkills
- Healthcare Administration
- Clinical Documentation
- Case Management
- Policy Development
- Records Management
- Appeals
- Surgery Authorizations
- Quality Assurance
- Project Management
- Team Leadership
- HIPAA
- Microsoft Office
- Slack
- Zoom
- Remote/In-Person Customer Service
- Remote/In-Person Technical Support
- Call Center Operations
- Email/Chat Support
- Patient Access
- Data Entry
- Patient Advocacy
- Crisis Management
- Staff Training
- Compliance Training
- Health Plan Policy
- Utilization Review
Timeline
Healthcare Administration Unit Lead
Benesys Administrators
08.2016 - Current
Assistant Supervisor Care Coordinator
Loma Linda University
11.2013 - 07.2016
Unit Lead Member Services
Kaiser Permanente
02.2011 - 11.2013
Bachelor's Degree - undefined
Grand Canyon University
High School Diploma - undefined
John Muir High School