TAMI CRAIG
Pinedale,WY
Summary
Self-motivated Front Desk Receptionist highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Dependable and courteous Front Desk Receptionist with 15 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
High Country Suites Extended Stay Hotel
Pinedale , Wyoming
09.2009 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted customers warmly and made them feel welcome.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Operated office equipment including copiers, scanners, and fax machines.
- Trained new receptionists on company procedures and software use.
- Ordered office supplies and maintained inventory levels accordingly.
Education
High School Diploma -
Pinedale High School
Pinedale, WY05-1999
Skills
- Initiative-taking
- Confidentiality handling
- Administrative Support
- Inventory Control
- File Organization
- Front Office Management
- Mail distribution
- Supply Management
- Guest Relations
- Cash Handling
- Office Administration
- Customer Service
- Issue handling
- Office supplies ordering
- Mail handling
- Multi-Line Telephone Systems
- Oral and writing communication
- Hospitality services
Affiliations
- Hiking, Fishing, Volunteer at local Food Bank, Volunteer at the Sublette Center in Activities as well as with taking residents out during Rendezvous
Languages
English
Professional
Spanish
Limited
Timeline
Front Desk Receptionist
High Country Suites Extended Stay Hotel
09.2009 - Current
High School Diploma -
Pinedale High School
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