Tami Doerr
Owasso,OK
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Retail Sales Manager - Holiday Season
Duluth Trading Company
Wichita, KS
11.2020 - 05.2021
- Effectively trained new employees on store standards, processes and POS.
- Trained team members in successful strategies to meet operational and sales targets.
- Opening store duties of verifying cash drawers, credit card receipts and gift card transactions.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained company's visual merchandise standards through general housekeeping and corporate advisement.
Retail Sales Associate
Duluth Trading Company
Wichita, KS
11.2019 - 11.2020
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join email program.
- Checked out customers by scanning items, applying discounts and packaging items.
- Maintained clean sales floor and straightened and faced merchandise.
- Set up sales and promotions with proper signage.
- Picked, packaged and shipped online orders.
- Received, sorted and replenished warehouse stock.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
Customer Service Representative
United Airlines
Wichita, KS
05.2000 - 05.2003
- Maintained customer satisfaction while providing an excellent travel experience.
- Loaded and unloaded airplanes.
- Assisted customers with loss baggage claims.
- Fielded customer questions regarding arrival and departure information.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Dillon's
Wichita, KS
07.1998 - 04.2000
- Answered customer telephone calls promptly and directed to appropriate department.
- Cashed customers' checks.
- Worked in cash room, balanced cash drawers and credit card receipts.
- Provided coverage at checkout.
- Managed cashier's lunches and breaks.
- Handled customers' postage and package needs through the USPS.
Education
Bachelor of Arts - Journalism
Wichita State Universithy
Wichita, KSSkills
- POS System Operations
- Order and Refund Processing
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Managing Multiple Priorities
- Customer Service
Timeline
Retail Sales Manager - Holiday Season
Duluth Trading Company
11.2020 - 05.2021
Retail Sales Associate
Duluth Trading Company
11.2019 - 11.2020
Customer Service Representative
United Airlines
05.2000 - 05.2003
Customer Service Representative
Dillon's
07.1998 - 04.2000
Bachelor of Arts - Journalism
Wichita State Universithy
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