Summary
Overview
Work History
Education
Skills
Timeline
Tami Dorsett

Tami Dorsett

Yakima,WA

Summary

I want to work with an organization where my experience in multi-tasking and over 15 years of exceptional customer service. would benefit the business. I can professionally provide customer service and complete daily tasks given to me. I'm a quick learner and able to handle a busy environment while working in a team setting or independently.

Overview

29
29
years of professional experience

Work History

Shop Owner

Antiques Etc
04.2018 - Current
  • Managed day-to-day business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Stayed current on market trends
  • Donated merchandise to local charities to help them raise money
  • Put on successful monthly markets with multiple vendors

Office Coordinator

Simplot Grower Solutions
09.2017 - 08.2024
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Interacted with customers by phone, email, or in-person to provide customer service and answer questions
  • Assist with community services and company projects
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Took on additional tasks to help out office demands
  • Applied knowledge of company policies and procedures to help with employees

Store Manager/ Self Employed

Antiques Etc.
06.2011 - 03.2018
  • Run the daily activities of the store
  • Buy and sell antiques, customer service, move and display furniture, refinish and refurbish furniture
  • Started an on-line store through Etsy
  • Sell at local Antique shows to showcase what products we have and to attract new customers
  • Provide items to local non-profit organizations for silent auctions to help raise money.

Customer Service Representative

Costco Call Center
08.2013 - 02.2014
  • Provide the highest level of customer service while taking members calls regarding on-line purchases, customer service questions and providing resolutions
  • Able to find solutions and information on products for members using resources given
  • Talk with vendors about products to support our members
  • Work with Supervisor and vendors to support members with questions and resolve any issues
  • Meet daily call goals.

Sales Manager

U.S. Cellular
12.2006 - 07.2010
  • Provide exceptional customer service to associate and customers, coach and develop sales associates into sales professionals, scheduling, set clear expectations on job duties, coached associates on behaviors, giving instant feedback on performance, lead by example on company Values and Behaviors, prioritize daily duties for store, multi task between emails-associate questions-taking phone calls-and giving support on sales floor, help eliminate obstacles for sales associates, conduct bi-weekly store meetings, attend bi-weekly sales manager calls to share best practices

Assistant Sales Manager

U.S. Cellular
09.2004 - 12.2006
  • Provide exceptional customer service to associate and customers, overseeing sale associate operations, maintaining a monthly sales quota for assistant managers, providing store and individual goals, scheduling, training associates, assisting in having monthly store meetings, coaching associates, contributing with store front merchandising

Retail Wireless Consultant

U.S. Cellular
01.2001 - 09.2004
  • Provide exceptional customer service, boosting monthly sales, meeting and exceeding monthly sales quota, providing exceptional customer service, keeping up to date with cellular knowledge

Sales Support

U.S. Cellular
06.1998 - 01.2001
  • Supported store manager in store operations and customer service upfront, completed tasks given by store manager, balance daily cash and daily activity, input daily transactions into computer, receive in inventory, daily bank deposits

Customer Service Representative

U.S. Cellular
09.1995 - 06.1998
  • Provide excellent customer service by answering calls to help customers with billing questions, signing up new service, trouble shooting problems with phone and directing them to sales associates
  • Open store and tills so ready to use for the day
  • Go over previous day transactions to balance tills with receipts.

Education

General Studies -

Yakima Valley Community College, Yakima, WA
09.1993

GED -

West Valley High School, Yakima
06.1990

Skills

  • Extensive experience with scheduling
  • Familiarity organizing meetings
  • Highly organized with attention to detail
  • Spreadsheet creation and entry
  • Administrative operations
  • Team building and community involvement
  • Employee training and development
  • Good at managing multiple tasks
  • Develop relationships with customers and staff
  • Microsoft Office (Word, Excel, PowerPoint)
  • Outlook
  • 10 key
  • 45 words per minute
  • Social Media Marketing
  • Business Operations
  • Customer service background
  • Keeping accurate records
  • Date entry

Timeline

Shop Owner - Antiques Etc
04.2018 - Current
Office Coordinator - Simplot Grower Solutions
09.2017 - 08.2024
Customer Service Representative - Costco Call Center
08.2013 - 02.2014
Store Manager/ Self Employed - Antiques Etc.
06.2011 - 03.2018
Sales Manager - U.S. Cellular
12.2006 - 07.2010
Assistant Sales Manager - U.S. Cellular
09.2004 - 12.2006
Retail Wireless Consultant - U.S. Cellular
01.2001 - 09.2004
Sales Support - U.S. Cellular
06.1998 - 01.2001
Customer Service Representative - U.S. Cellular
09.1995 - 06.1998
Yakima Valley Community College - General Studies,
West Valley High School - GED,

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Tami Dorsett