Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAMI D WILCOX

Adel,Iowa

Summary

Experienced customer service representative with a proven track record of success in banking and retail settings. Consistently recognized for delivering top-notch performance and achieving high levels of customer satisfaction. Demonstrated ability to effectively handle customer inquiries, resolve issues, and build strong relationships. Committed to providing exceptional service and exceeding expectations in every interaction.

Overview

25
25
years of professional experience

Work History

Insurance Assistant

Farm Bureau
11.2022 - Current
  • Handled sensitive client information with discretion while maintaining strict confidentiality standards according to company guidelines.
  • Reduced claim processing time with diligent follow-ups and effective communication between clients and adjusters.
  • Assisted in the development of new insurance products, contributing to an expanded range of offerings for clients.
  • Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding policies and coverage.
  • Processed policy applications with accuracy and attention to detail, ensuring a smooth experience for clients seeking insurance coverage.
  • Streamlined insurance application processes by revising and updating forms, leading to faster approval times.
  • Improved efficiency in document management by implementing a digital filing system, reducing paperwork clutter and retrieval time.
  • Managed relationships with external partners such as brokers and agents, fostering strong collaborations that benefited both parties.

Bus Driver

Adel Desoto Minburn School District
09.2019 - 05.2021
  • Conducted pre-trip and post-trip vehicle inspections to prioritize maintenance.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Communicated regularly with central dispatch teams to report delays and route changes.

Bank Teller

Great Southern Bank
08.2007 - 09.2010
  • Represented bank professionally while adhering to customer service standards.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Floor Manager

Fareway Inc
06.2000 - 06.2004
  • Implemented company strategy and communicated core values to foster teamwork and employee engagement.
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 24 employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Property And Causality - Insurance

American Professors
Des Moines, IA
04.2023

GED - High school or equivalent

North Platte Community College
Nebraska
05.1998

Skills

  • Customer service
  • Cash handling
  • Data entry
  • Administrative
  • Policy administration
  • Report preparation
  • Document management
  • Insurance software
  • Documentation skills
  • Information verification
  • Organizing and prioritizing work
  • Appointment scheduling

Timeline

Insurance Assistant

Farm Bureau
11.2022 - Current

Bus Driver

Adel Desoto Minburn School District
09.2019 - 05.2021

Bank Teller

Great Southern Bank
08.2007 - 09.2010

Floor Manager

Fareway Inc
06.2000 - 06.2004

GED - High school or equivalent

North Platte Community College

Property And Causality - Insurance

American Professors

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