TAMI EDMONDS
Office Manager
Guntersville,AL
Summary
Office Management and Administration Professional with 30+ years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
36
36
years of professional experience
Work History
Office Manager
Project One Contracting Company
01.2024 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
Surgery Scheduler/Accounts Receivable Coordinator
Clint Hudson DMD, MD, LLC
06.2018 - 01.2024
- Check patients in and out and collect payments
- Review medical histories and current information to provide accurate information to surgeons
- Educate patients about surgeries and provide treatment plan documentation
- Verify insurance coverage and obtain pre-authorizations
- Organize paperwork such as charts and reports for office and patient needs
- Receive, record and address incoming and outgoing communication via telephone and email
- Organize patient files and streamline operations to improve efficiency
- Carry out front office duties utilizing data entry skills in framework of medical/dental database
- Successfully schedule patient appointments and place reminder calls to ensure exceptional customer experience
- Locate, check in and pull medical records for patient appointments and incomplete charts
Office Manager
Dental Associates Of Hampton Cove
06.2016 - 06.2018
- Established and updated work schedules to account for changing staff levels and expected workloads
- Maintained efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy
- Oversaw office inventory activities, including ordering
- Monitored front areas so that any questions could be responded to quickly and effectively
- Achieved all specific team objectives and collection activity
- Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Verified 7 salaried and hourly employee time cards to prepare accurate bi-weekly payroll
Office Manager
North Alabama Oral & Facial Surgery
06.2015 - 06.2016
- Oversee daily office operations of oral & maxillofacial office
- Processed accounts receivable and accounts payable
- Carefully reviewed medical records for accuracy and completion as required by insurance companies
- Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy
- Provided administrative support for four physicians
- Applied payments, adjustments and denials into medical/dental manager system
- Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
- Dr. Hudson's office merged with a group on June 1, 2015
- I was promoted from Insurance Specialist to Office Manager
Insurance Specialist
Dr. Gary Hudson, DMD, MD
05.1989 - 06.2015
- Carefully reviewed medical records for accuracy and completion as required by insurance companies
- Directed patient flow during practice hours, minimizing patient wait time
- Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered
- Scheduled patient appointments
- Carefully coded surgery and consultation visits
- Accurately entered procedure codes, diagnosis codes and patient information into billing software
- Appropriately and correctly identified errors and re-file denied/rejected claims
- Interpreted medical reports to apply appropriate ICD-9, ICD-10, & CPT codes
- Confirmed patient information, collected copays and verified insurance
- Thoroughly reviewed remittance codes from EOBS
- Completed appeals and filed and submitted claims
- Posted charges, payments and adjustments
- Applied payments, adjustments and denials into medical manager system
- Submitted refund requests for claims paid in error
- Carefully prepared, reviewed and submitted patient statements
- Ensured timely and accurate charge submission through electronic charge capture, including the billing and account receivables system and clearing house
- Consistently informed patients of their financial responsibilities prior to services being rendered
- Efficiently performed insurance verification and pre-certification and pre-authorization functions
Education
Some College (No Degree) - Nursing
Calhoun Community College
Tanner, ALSome College (No Degree) - Computer Operations Specialist Administrative Business
Snead State Community College
Boaz, ALAssociate of Applied Science - Computer Science
National Career College
1991
High School Diploma - General Literature
Arab High School
Arab, AL1984
Skills
- Compensation/payroll
- Benefits administrator
- Office management
- Insurance verification
- OSHA certification
- New hire orientation
- Customer service
- Accounts payable/receivable
- Staff training
- Medical billing and coding
- ICD-10 coding
- CPT coding
- CDT coding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteOn-SiteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingTimeline
Office Manager
Project One Contracting Company
01.2024 - Current
Surgery Scheduler/Accounts Receivable Coordinator
Clint Hudson DMD, MD, LLC
06.2018 - 01.2024
Office Manager
Dental Associates Of Hampton Cove
06.2016 - 06.2018
Office Manager
North Alabama Oral & Facial Surgery
06.2015 - 06.2016
Insurance Specialist
Dr. Gary Hudson, DMD, MD
05.1989 - 06.2015
Some College (No Degree) - Computer Operations Specialist Administrative Business
Snead State Community College
Associate of Applied Science - Computer Science
National Career College
High School Diploma - General Literature
Arab High School
Some College (No Degree) - Nursing
Calhoun Community College
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