Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tami Edwards

Niles,OH

Summary

Results-driven Assistant Manager at Dollar Tree with a proven track record in conflict resolution and enhancing operational efficiency. Achievements include significantly boosting team productivity through strategic training and development initiatives. Expertise in hospitality best practices and guest service management, consistently delivering exceptional customer satisfaction and fostering strong customer relationships. Committed to driving sustained business growth through effective registration management and service excellence.

Overview

26
26
years of professional experience

Work History

Guest Service Agent

Residence Inn Marriott
Niles, OH
08.2024 - Current
  • Provided directions to various locations within the city as requested by guests.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Shared key hotel information to guests and provided details about pool and restaurants.
  • Performed check-in, check-out procedures for arriving, departing guests according to established standards.

Assistant Manager

Dollar Tree
Niles, OH
10.2023 - 11.2024
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Maintained up-to-date knowledge of company products and services.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Recruited and trained new employees to meet job requirements.
  • Resolved conflicts between team members in an effective manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Coordinated with other departments to ensure smooth flow of operations.

Guest Service Representative

Fairfield Inn & Suites by Marriot
Youngstown, OH
10.2022 - 08.2024
  • Maintained cleanliness of lobby area throughout shift.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Resolved guest complaints in a professional manner.
  • Performed daily cashiering duties including balancing accounts at end of shift.
  • Handled customer complaints professionally and efficiently.
  • Verified reservations by phone or in person.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Maintained accurate records of all transactions within the hotel software system.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Took reservations from patrons by phone or online.
  • Resolved customer disputes in a professional manner while maintaining positive relationships.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Provided assistance to guests throughout their stay.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Tracked inventory levels of supplies needed for front desk operations.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Monitored security cameras to ensure safety of customers and staff.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Assistant Head Cashier

Giant Eagle
Warren, OH
11.1998 - 01.2012
  • Performed opening and closing procedures for registers as required.
  • Supervised staff to ensure compliance with company policies and procedures.
  • Provided assistance to other departments when needed.
  • Monitored employee performance related to cashiering duties.
  • Resolved customer complaints quickly and efficiently.
  • Reviewed reports from previous days' transactions for accuracy.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Balanced daily sales with receipts and deposits.
  • Issued receipts, change and refunds to customers to promote smooth operations.
  • Maintained work area and kept cash drawer organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed customer payments quickly and returned exact change and receipts.
  • Verified cash drawer amounts at the beginning and end of each shift.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Reconciled discrepancies between register tapes and bank deposits.
  • Handled large sums of money while ensuring security protocols were followed.
  • Processed refunds and returns accurately and promptly.
  • Communicated effectively with other department managers to ensure smooth operations throughout the store.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Resolved customer complaints regarding sales and service.
  • Trained new cashiers on proper cash handling techniques and policies.

Education

High School Diploma -

Howland High School
Warren, OH
05-1998

Skills

  • Customer rapport
  • Hospitality best practices
  • Account inquiries
  • Registration management
  • Guest check-in and check-out
  • Hospitality services

References

References available upon request.

Timeline

Guest Service Agent

Residence Inn Marriott
08.2024 - Current

Assistant Manager

Dollar Tree
10.2023 - 11.2024

Guest Service Representative

Fairfield Inn & Suites by Marriot
10.2022 - 08.2024

Assistant Head Cashier

Giant Eagle
11.1998 - 01.2012

High School Diploma -

Howland High School

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