Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tami Einoris

West Dundee

Summary

Dynamic customer service professional with extensive experience at Walmart, excelling in complaint resolution and cash handling. Proven ability to enhance customer satisfaction through active listening and product knowledge, resulting in increased loyalty. Skilled in POS system operation and adept at managing high-pressure situations with patience and composure.

Trustworthy and dedicated customer service with over16 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

Overview

9
9
years of professional experience

Work History

Customer Service Cashier

Thortons
01.2024 - 06.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Redeemed coupons to discount purchases.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Customer Service Representative

Walmart
12.2023 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Manager

Speedway Gas Station
08.2016 - 08.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Created and reviewed invoices to confirm accuracy.
  • Pioneered mentorship program to expedite onboarding process for new hires.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma -

Dundee Crown
Carpentersville, IL
06-1999

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Guest services
  • Cash management
  • Product knowledge
  • Customer focus
  • Cash handling expertise
  • Customer inquiries
  • POS system operation
  • Refund handling
  • Payment processing
  • Inventory management
  • Merchandise restocking
  • Up-selling techniques
  • Customer relationship management (CRM)
  • Retail merchandising
  • Multitasking and organization
  • Adaptability and flexibility
  • Cash handling and management

Timeline

Customer Service Cashier

Thortons
01.2024 - 06.2025

Customer Service Representative

Walmart
12.2023 - 12.2024

Customer Service Manager

Speedway Gas Station
08.2016 - 08.2022

High School Diploma -

Dundee Crown

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Tami Einoris