Summary
Overview
Work History
Education
Skills
Timeline
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Tami Flora

Ashburn,VA

Summary

Accomplished Quality Support Team Lead with a proven track record at Kreative Corporation, leading to over 60 process improvements and successful ISO certifications. Expert in client engagement and continuous improvement, demonstrating exceptional leadership and problem-solving skills. Thrives in driving team success and fostering client satisfaction.

Overview

20
20
years of professional experience

Work History

Quality Support Team Lead

Kreative Corporation
Chantilly, VA
05.2022 - Current
  • Led a team of 5 Quality Support Coordinators.
  • Assisted more than 20 clients to achieve ISO certifications and CMMI level 3 ratings successfully.
  • Led creation of Change Management team driving successful execution of 60-plus improvements.
  • Participated in the successful CMMI-DEV and CMMI-SVC audits of Kreative for 2024.

Caregiving

Career Break
Ashburn, VA
08.2014 - 04.2022
  • Engaged in jobs outside the career field to focus on family caregiving.

Lead Business Analyst

Vision Technology Services
Owings Mills, MD
03.2014 - 07.2014
  • Led business analysis for the strategic Operating Model Re-engineering (OMR) program at T. Rowe Price.
  • Tracked schedule progress and communicated updates to Business Stakeholders.
  • Facilitated clear communication of business requirements to developers.

Senior Business Analyst

U.S. Pharmacopeia
Rockville, MD
10.2012 - 02.2013
  • Championed internal clients' needs from initial request to final delivery.
  • Led requirements on major reengineering project to replace reference standards publishing process with external content management solution.
  • Worked with Publishing Process Reengineering Team defining DITA (Darwin Information Typing Architecture) framework.

Senior Consultant/Business Analyst

Aderas, Inc.
Washington, D.C.
05.2011 - 03.2012
  • Implemented methodology enabling accelerated completion of Requirements Definition by entire Business Analyst team.
  • Led multiple requirement identification sessions and compiled functional specifications.
  • Captured business operational processes with Visio diagrams.
  • Collaborated on creating system for business and technical requirement traceability.

Senior Principal Consultant/Business Analyst

Keane Federal Systems, Inc.
McLean, VA
03.2005 - 05.2011
  • Assessed the Configuration Management process at the Pension Benefit Guaranty Corporation (PBGC) for CMMI compliance.
  • Developed ITIL-compliant process documentation for PBGC's Configuration Management and Change Management processes.
  • Managed the Business Analysis team for the SEC EDGAR (Electronic Data Gathering, Analysis, and Retrieval) project.
  • Developed new business processes and procedures for the merged organization at PBGC.

Education

Certificate - Certified CMMI Associate

ISACA
Schaumburg, IL
04-2023

Bachelor of Science Degree - Accounting

University of Delaware

Skills

  • Leadership
  • Problem Solving
  • Coaching and mentoring
  • Communication
  • Client engagement
  • Organization
  • Continuous improvement
  • Teamwork
  • Organization
  • Quick Learner

Timeline

Quality Support Team Lead

Kreative Corporation
05.2022 - Current

Caregiving

Career Break
08.2014 - 04.2022

Lead Business Analyst

Vision Technology Services
03.2014 - 07.2014

Senior Business Analyst

U.S. Pharmacopeia
10.2012 - 02.2013

Senior Consultant/Business Analyst

Aderas, Inc.
05.2011 - 03.2012

Senior Principal Consultant/Business Analyst

Keane Federal Systems, Inc.
03.2005 - 05.2011

Certificate - Certified CMMI Associate

ISACA

Bachelor of Science Degree - Accounting

University of Delaware

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