Tami Foutz
Apache Junction,AZ
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Engagement Representative
Consumer Cellular
Tempe, AZ
04.2024 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Handled customer complaints in a professional manner, escalating issues when necessary.
- Developed strong relationships with customers through friendly interactions.
- Assisted customers in selecting appropriate products for their needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strong customer relationships to encourage repeat business.
BDC Service Cashier
Autonation Ford Scottsdale
Scottsdale
11.2018 - 03.2020
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Ensured accuracy of all paperwork associated with each transaction including invoices, receipts.
- Greeted customers promptly and responded to questions.
- Balanced the daily cash drawer by counting cash, checks, and credit card transactions.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Provided timely, courteous, and knowledgeable responses to information requests.
Education
High School Diploma -
Marcos De Niza
Mesa, AZ05-1994
Some College (No Degree) - Nursing
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Customer service
- Electronic documentation
- Product knowledge
- Cash handling
- Transaction processing
- Customer relationship management
- Data entry
- Effective communication
- Strategic sales
Certification
- CNA
Affiliations
- crocheting
- movies
- spending time with my new granddaughter
References
References available upon request.
Timeline
Customer Engagement Representative
Consumer Cellular
04.2024 - Current
BDC Service Cashier
Autonation Ford Scottsdale
11.2018 - 03.2020
- CNA
High School Diploma -
Marcos De Niza
Some College (No Degree) - Nursing
Maricopa Community Colleges, Mesa Community College
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