Tami Grant
Inverness,FL
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Owner Housekeeper
Tami's White Glove Service
02.2018 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage
- Operated electronic backpack vacuums and floor sweepers
Assistant Housekeeper
Paula's Custom Cleaning Service
11.2017 - 01.2018
- Dusted and polished surfaces to achieve attractive shine.
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Participated in required and optional safety training events to gain innovative edge in industry and maintain highest quality of safety standards.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Worked with owner-person housekeeping staff to maintain clean, organized residential facility's.
Office Manager
Lytton Assc.
01.2001 - 12.2017
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Used industry expertise, customer service skills and analytical nature to resolve hundreds of customer concerns and promote loyalty.
Education
GED -
Chipola College
Marianna, FL03.2021
Skills
- Quality Control Guidelines
- Ordering Cleaning Supplies
- Fine China Care
- Hospitality Management
- Quality Assurance
- English Language Fluency
- Health and Safety Compliance
- Commercial Cleaning
- Commercial and Residential Cleaning
- Decision-Making Skills
Timeline
Owner Housekeeper
Tami's White Glove Service
02.2018 - Current
Assistant Housekeeper
Paula's Custom Cleaning Service
11.2017 - 01.2018
Office Manager
Lytton Assc.
01.2001 - 12.2017
GED -
Chipola College
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