Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic
Tami Grimes

Tami Grimes

Summary

Experienced multifamily housing and customer service professional with a proven track record of achieving high closing ratios and exceptional customer satisfaction ratings. Skilled in assisting prospects in finding their ideal living space and resolving service issues as a support representative for a national company. Seeking a remote position to leverage relationship-building skills, dedication to high productivity, and commitment to delivering outstanding customer service. Dedicated team player with a focus on problem-solving and ensuring positive outcomes for customers and employers, offering a refreshing perspective aligned with company goals and values to drive success for all stakeholders involved.

Customer service professional prepared to excel in support role. Proven experience in addressing customer needs and delivering timely solutions. Known for strong team collaboration and adaptability to changing requirements. Skilled in active listening and conflict resolution.

Diligent professional with strong background in customer support. Consistently resolved customer inquiries and issues, leading to enhanced customer satisfaction. Demonstrated effective communication and problem-solving skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Support Representative

Valet Living Services
10.2021 - Current
  • Currently working as a customer support representative. The position includes working as a Live Chat coordinator, incoming calls, complaint intake and data entry for a nationwide company that provides home and trash removal services to Multifamily Housing across the United States.
  • 813-248-1327

Simpson Property Group
07.2017 - 10.2020
  • The Sanctuary At Tallyn’s Reach Apartments 7/2017 to 10/2020
  • The Boulevard Apartments 10/2020 to 3/26/2021
  • Duties include all aspects of leasing/sales, resident retention and marketing to maintain a high lease retention of 97% and a closing ratio of 60% to 74%. I make a true effort to listen to the prospect, what their needs are for an apartment home and remember what their name is once they move in. That is an effort that makes all feel welcome and part of a community. Aids in high retention during renewals in this very competitive field of leasing. Always try to keep the back door closed. I have won Bronze awards with Simpson for 2 consecutive years for leasing $3,000,000 plus in sales. This is a 510 unit community.
  • 303-283-4100
  • Michelson Realty Management -314-862-7080

Windsor Townhomes and Apartments
08.2012 - 09.2014
  • Duties include all aspects of leasing, customer service and marketing of a top property in the Colorado portfolio. Where specific attention is paid to establishing a relationship with the potential resident to ensure that they become a long term resident. Maintaining between 96 to 99% occupancy. Effectively maintaining the relationship between the much appreciated residents, the staff and vendors. Assisted in arranging Resident retention functions and customer care issues. Effectively conducted outreach marketing to acquire more qualified potential renters and retain a high occupancy.

Leasing Consultant

The Breakers Resort Denver, Colorado
09.2009 - 03.2012
  • Duties; leasing consultant for 1,523 units. Providing customer care and critical problem resolution for day to day concerns of management and current residents along with meeting new and prospective residents to find the perfect apartment home that will meet their needs. Assisting with several prospects that were new to the Denver area with selecting their new apartment, arranging setup of all new move-in requirements and possible furniture arrangements through email and phone communication to achieve a smooth and speedy move in for prospects from across the U.S. and overseas. Maintaining a closing ratio of 54 to 66%.
  • The Breakers Resort- Feld Property Management/ Koelbel Property Management 303-795-0458

AMC Management Consultants
11.2006 - 07.2008
  • Hickory Ridge Apartments, Asbury Plaza, Monaco Pointe
  • 801-676-1672

Leasing Consultant

The Breakers Resort Apartment Homes Denver, Colorado
12.2005 - 02.2005
  • Duties; Leasing consultant and customer care professional. Assisted in a team environment in leasing 1,523 apartment homes and maintaining care of our residents as well as resident retention functions to maintain high occupancy and very low vacancy. Maintained a closing ratio of 46 to 59%.
  • Achieved leasing consultant of the year for 2 consecutive years.

Education

Associate of Arts - Culinary

Johnson And Whales Culinary School
Denver, CO
01-1991

Skills

  • Client relationship management
  • Customer complaint resolution
  • Efficient report development
  • Data organization

Accomplishments

  • Achieved successful ad marketing campaigns by completing writing and visual creative stratigies with accuracy and efficiency.

Certification

Certified Fair Housing Specialist

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Participating in cooking contests and challenges to showcase culinary skills and creativity
  • Learning new cooking techniques and expanding my culinary skills
  • Interior Design
  • Fashion
  • Dance

Timeline

Customer Support Representative

Valet Living Services
10.2021 - Current

Simpson Property Group
07.2017 - 10.2020

Windsor Townhomes and Apartments
08.2012 - 09.2014

Leasing Consultant

The Breakers Resort Denver, Colorado
09.2009 - 03.2012

AMC Management Consultants
11.2006 - 07.2008

Leasing Consultant

The Breakers Resort Apartment Homes Denver, Colorado
12.2005 - 02.2005

Associate of Arts - Culinary

Johnson And Whales Culinary School

Similar Profiles

CREATE PROFILE
Tami Grimes